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Hospitality Manager

2 months ago

Birmingham, United Kingdom Levy Restaurants UK Full time
Hospitality Manager
  • £28,350 per annum
  • 5 out of 7 days per week
  • Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
  • Aviva Digicare - Free annual healthcare check
  • Exclusive Benefits & Wellbeing site (Perks at Work)
    • Entertainment discounts - up to 55% off cinema tickets
    • Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
    • Travel discounts - Discounts with holiday companies such as TUI and Expedia
    • Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
  • Meals on duty
  • Vodaphone discounts
  • Pension scheme and Life Assurance
  • Employee Assistance Programme
  • 23 days + BH's and an additional day off for your birthday
  • 2 days additional leave, following return from Maternity leave during the first year back
  • Competitive and supportive family benefits
  • Day off for baby's 1st birthday
  • Holiday purchase scheme
  • On-going training & development and career pathways
  • Professional subscriptions paid
  • Financial wellbeing programme and preferred rates on salary finance products

We are seeking an experienced and dynamic Hospitality Manager to join our team at Edgbaston Cricket Ground. The successful candidate will be responsible for leading and managing all aspects of our hospitality services, from match day operations to high-end corporate events. This role requires a hands-on approach, exceptional customer service skills, and the ability to manage a large team in a fast-paced environment.

Edgbaston Cricket Ground is one of the UK's most iconic sporting venues, hosting a variety of international and domestic cricket matches, as well as numerous corporate events, conferences, and private functions throughout the year. We pride ourselves on delivering world-class hospitality to all our guests, ensuring every event is a memorable experience.

Who we are:

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sports, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.

We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.

Focused on 'doing the right thing' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.

We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.

More about the role:
  • Be responsible for the set up and delivery of all hospitality services during cricket matches, corporate events, and private functions
  • Manage the Day Delegate service, dinner services and managing the staff in the room
  • Lead, motivate, and manage a diverse team of hospitality staff, ensuring high standards of food and drink service are maintained
  • Ensure food and beverage offerings meet the expectations of our guests.
  • Work closely with the C&E sales team to tailor hospitality packages to meet their specific needs and exceed their expectations
  • Manage budgets, control costs, and maximize revenue opportunities within the hospitality department
  • Ensure compliance with health and safety regulations, as well as company policies and procedures
  • Continuously seek ways to improve the guest experience, implementing feedback and driving innovation within the hospitality offering
  • Maintain strong relationships with suppliers and partners to ensure seamless service delivery

About you:
  • Proven experience in a similar operation hospitality management role, preferably within a large sporting venue or event space.
  • Understanding of hospitality delivery of banqueting service, Conferencing food service, general bar service and restaurant service
  • Strong leadership skills with the ability to inspire and manage a team
  • Excellent communication and interpersonal skills
  • Exceptional attention to detail and organisational skills
  • Ability to work under pressure and manage multiple priorities in a fast-paced environment
  • A passion for delivering outstanding customer service
  • Flexibility to work evenings, weekends, and public holidays as required by the events calendar

If you're a dedicated event management professional with a drive for excellence and a desire to grow in a dynamic environment, we want to hear from you Join us in creating unforgettable experiences for our clients.

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.

We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.

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