Regional Coordinator

2 weeks ago

Glasgow, United Kingdom Get Staff Full time

Regional Coordinator - Glasgow - Salary Depending on Experience

Regional Coordinator Package Overview:

  • Salary on offer £28,000 to £30,000 depending on experience
  • Full-Time, Permanent, Hours of Work (Monday to Thursday 8.00am to 5.00pm & Friday 4.30pm finish)
  • Excellent Progression and Training Opportunities

Company Overview - Regional Coordinator

Our Client are currently looking for a Regional Coordinator to join their highly valued team on a full-time basis.

This Company are a reputable business with over 25 years’ experience within the Industry. They are currently entering another period of growth and are looking to expand their team to keep up with high customer demand.

This is an exciting time for the company and the right candidate for the role will need to be enthusiastic, forward thinking and personable with the drive to hit the floor running in order to take full advantage of the opportunities available to them.

You will be part of a strong team who all understand the importance of working together to ensure a high level of service is delivered. You will be given support, training and a realistic workload to help ensure you achieve job satisfaction.

Regional Coordinator Role and Responsibilities:

To coordinate Engineers by region ensuring works are planned and that engineers have access to required materials and tools, whilst working to KPI’s & SLA’s.

Liaising directly with Customers, ensuring customer portals are updated accurately.

  • Take responsibility for the overall quality of the work delivered
  • Carry out effective communications
  • Ensure tasks are completed efficiently
  • Deliver an excellent service delivery for both regional & key account customers
  • Deliver a service that meets customer SLA’s and KPI’s
  • Achieve 'turn around’ times on jobs so they are within agreed SLA’s
  • Drive AWR quality through engineers to meet customer spend criteria thresholds
  • Deliver 'first time fix’ through engineers
  • Keep customer updated throughout
  • Assist Regional Support with logging and issuing call out’s
  • Check engineers are following 'Safety Absolutes’ during telephone conversations/FaceTime calls
  • Check plant/equipment is correct with engineer BEFORE attending to reduce avoidable down time
  • Plan work in advance based on supplier delivery dates

Regional Coordinator Skills and Experience:

  • A drive and enthusiasm to grab hold of opportunities
  • A positive attitude and the ability to self-motivate is a must
  • Organised and attention to detail
  • Strong communicator
  • Building relationships
  • Ability to work to deadlines

DON'T MISS OUT ON THIS GREAT OPPORTUNITY - APPLY NOW

Get Staff acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers

Please note that if you have not been contacted within 7 days, your application for this position has been unsuccessful.

Industry Key Words: CUSTOMER SERVICECustomer Service, Account, Answering, Client, Database, Detail, Organised, Manage, Phones, Requests, CRM, Phones, Requests, Scheduling, Service, Solutions, Team, Training, Verbal, Office, Filing, Excel, Microsoft, Microsoft Access, Computer, Customer Satisfaction, Complaints, Customer Experience, MS Office, Time Management, Scheduling, Microsoft Outlook, Call Transferring, Answering Phones, Data Entry, Conflict resolution, Customer Retention

ADMINAdmin, Administration, Administrative, Microsoft Office, Google Suite, Data Entry, Meeting Minutes, Calendar Management, Diary Management, Verbal Communication, Written Communication, Microsoft Excel, Microsoft Outlook, Database Management, CRM, Expense Report, Quickbooks, Office coordination, Problem-Solving, Receipt Management, Phone etiquette, Answering Phones, Call Transferring, Filing, Social Media, Social Media, Switchboard, Word Processing, Data Entry

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