Receptionist / Telephonist

Are you a customer focused professional?Can you deliver fantastic service on the telephone?Are you empathetic, clear, concise, friendly and always smiling on the phone?We are a Specialist Orthodontic Practice who welcome over 30 patients per day and where the phone rings over 40 times a day. We are looking for a full-time Receptionist/ Telephonist (welcome team member) to help us provide a first-class patient experience.Key responsibilities * First point for all inbound telephone calls from patients * Use internal computer software package for all patient records * Diary management – arranging, rearranging appointments as appropriate * Produce administration with regards to patient letters. * Promote the services of the Practice * Interact with patients and use rapport to help gain commitment from patients for new patient appointments * Take and relay messages * Greeting all patients at point of contact and answering queries * Face to face contact for all Patient enquiries * General administrative and clerical support * Receive and sort mail and deliveries * General administration for practiceKey skills / competencies * Excellent phone manner * Customer Excellence * Planning and Organising * Rapport building and gaining commitment * Relationship building * Meeting Deadlines and Accuracy of Work * Commitment and Flexibility * Strong computer skills * Strong email and outlook skillsThis is a role with hours between Minimum 4 days 8:15am to 5.15pm – Tuesday- Friday. Up to full time hours.if you are looking for a great opportunity to establish yourself with a well regarded professional, dental organisation and have the skills to meet the role, please APPLY NOW