IT Support Analyst

5 days ago


Sheffield, United Kingdom Hays Technology Full time

Hays Technology are currently recruiting an experienced IT Support Analyst to provide effective, proactive monitoring of customer equipment and provide first line support and diagnostics for customers. This is a temporary position and is based in Sheffield.

IT Support Analyst (1st Line)
Sheffield (Hybrid)
£232p/d (Via Umbrella)
Shift work (x1.25 for unsociable shifts)
Initially till March 2025

What you'll need to succeed

  • Must have experience of working in a first line service desk environment.
  • Experience of triage and fault diagnosis is desired.
  • You must have excellent communications skills as this is a customer-facing role.
  • You must be comfortable making high-volume calls and speaking with people at all levels.
  • You will need good computer skills and the ability to manage several applications at once.
  • This role will require a BPSS check which will result in additional background checks.
  • To ensure that calls are answered within targets.
  • To accurately log, update and close event management tickets in a quality and timely manner as per the documented processes and take the required corrective action where quality issues are identified.
  • Technical fault co-ordination and wide IT / communications understanding
  • Excellent customer focus and an understanding of key customer requirements
  • Experience of dealing with internal and external customers/suppliers
  • Good PC skills including MS Office suite (Outlook, Word, Excel, PowerPoint)


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk



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