Income Recovery Specialist

Were excited to be looking for an Income Recovery Specialist to join our busy Income team in Bracknellon a permanent basis.Youll be comfortable to speak with our customers whether this is over the telephone or face to face in our offices or in their homes.As youll be proactive in contacting our customers who have fallen into rent arrears youll need to be able to deal with difficult sensitive and challenging behaviour and situations in a calm and professional manner. Youll use your initiative to problem solve when investigating their circumstances and negotiate repayment agreements. Youll be able to identify the need to signpost to internal and external support if required.Collaborative working and communication skills will all be essential as youll work with a range of stakeholders including DWP local authorities debt advice organisations and internal colleagues to make sure our customers receive the support they need.An awareness of relevant housing legislation will be a must as youll prepare legal documents and represent Abri in court in support of possession of our properties. Youll ensure that our income targets are consistently met maximising our income whilst delivering an exceptional customer service.If youre looking for a fresh challenge and want to join a committed and high performing team wed love to hear from youAccess to your own vehicle with a full and valid driving license is essential.INDABRIWho we areAbri is a large housing provider who own and manage more than 58000 homes and various community assets serving around 113000 customers across the South of England.We believe everyone has the right toa good qualitysafewarmand sustainable home in a community where theycanbelonggrowand does that look like in real termsWereinvesting 689mover the next ten years in our existing homes to improve building safety and make them more energy efficient. Weredelivering 10000 homes by 2030 ensuring affordable housing isbuiltwhereitsneeded most Wereinvesting in our communities to address local issues and create opportunities for everyoneAs we growwerere-establishing our strong local presence toprovideareally goodservice. Abri has adopted a regional approach to service delivery withouroperating areas split into three each with their local governance our colleagues aremore visibleaccountableand better connected to our customers and local communities to meet their diverse needs.More information about Abri and our strategicobjectivescan be found at.What you can expectBenefit 4Benefit 5Benefit 6 What you can expect28 days holiday the opportunity to buy and sell holidayGenerous pension scheme with contributions up to 10%Money off tons of high street and online retailersLife assurance of 5x your annual salaryGenerous parental and family leaveHealth and wellbeing packagesFlexible workingFree eye testsCycle to Work scheme About youWeve all got different backgrounds strengths and experiences. But we share the same values. Its these shared values that bring us together as one team.Our colleagues embrace these every day. Be the difference to our customers and colleagues always curious and look for better solutions achieve together by working in partnership with others own it openly through working with others in an open and honest way and finally embrace possibility and see changes and challenges as welcomed opportunities.We also expect our colleagues to share Abris commitment to safeguarding and promoting the welfare of children young people and adults.If you share our values and want to make a real difference in the world youre on to a winner and wed love to hear from you Be yourselfWere committed to promoting an inclusive culture. We welcome and respect the individual differences life experiences and knowledge that all our colleagues bring into the workplace and we value their contribution to our amazing company. Everyone is different everyone is unique.Flexible workingWe recognise the benefits flexible working can bring and we aim to support colleagues who need to work flexibly wherever we can provided the needs of both Abri and the colleague can be met. Please feel free to let us know about any flexibility you might need when applying for this role. We cant promise to give you exactly what you want but we do promise to consider it fully. To our agency friendsWe already have a number of carefully selected agency partners who know our business well and who support our in-house recruitment team during exceptionally busy periods. Were not looking to add to our preferred supplier list right now but if youd like to be considered at a future date please dont hesitate to register on our procurement portal.DocumentsRequired Experience:IC Key Skills Accounting Software,Accounting And Auditing,Accounts Receivable,Accounts Reconciliation,Computer Data Entry,Cooperate risk management,Accounting & Finance,Collection And Recovery,Account Management,Cash Management,Communication,Conflict Management,Microsoft Excel,Telephone Skills,Customer Relationship Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 30001 - 35000