Service Design Specialist

Reporting to the Lead Service Design and Transition Manager as a Service Design Specialist you will play an important role in the Service Delivery Lifecycle within GFIT Application Services function by utilising best-practice assessment analysis and design techniques to create or amend BAU support processes which will support new or changing services delivered through the IT Portfolio of change. You will be responsible for the delivery of Service Design activities across larger or complex projects and programmes. This includes working with suppliers and service teams to ensure compliance with the service design process. You will ensure processes are fit for purpose and any risks and issues are documented effectively communicated and accepted prior to Transitioning into BAU support.. What youll be doing:Designing and delivering service support processes aligned with best practice and strategic goalsCollaborating with suppliers and internal teams to ensure service design complianceEvaluating cost and resource impacts to BAU teams and communicating uplift requirementsProducing service support artefacts including procedures tooling and knowledge documentationBuilding and maintaining strong relationships with stakeholders to ensure effective deliveryContributing to the GFIT Service Catalogue throughout the service lifecycleMaintaining and improving the Service Design Framework policies and proceduresSupporting the implementation of the Service Design and Transition RoadmapQualifications : Who were looking for:Demonstrable experience in IT Service Design or Transition within a regulated environmentStrong understanding of ITSM platforms Agile Waterfall and SDLC methodologiesITIL Foundation certification or equivalent experience (Service Design/Transition desirable)IT Operations experienceStrong organisational skills and attention to detailA proactive mindset with a drive for continuous improvementWhatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:The opportunity to participate in our annual performance -related bonus plan and valuable share schemesGenerous pension contributionLife assuranceHealthcare Plan (permanent employees only)At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holidayCompetitive family leaveParticipate in our electric car scheme which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)There are the many discounts we offer both for our own products and at a range of high street stores and onlineIn 2023 some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heartAdditional Information :   At L&G we believe its possible to generate positive returns today while helping to build a better future for all. If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time term-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can. It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose. Remote Work : NoEmployment Type : Full-time Key Skills Sales Experience,Crane,Customer Service,Communication skills,Heavy Equipment Operation,Microsoft Word,Case Management,OSHA,Team Management,Catheterization,Microsoft Outlook Calendar,EHS Experience: years Vacancy: 1