CX Manager

3 weeks ago


Leeds, United Kingdom Vanilla Recruitment (UK) Ltd Full time

As the CX (Customer Experience) Manager, you’ll be the champion for clients, ensuring every interaction is seamless, inspiring, and delivers results. You will play a crucial role in advising and supporting clients to ensuring that their customers have a positive experience throughout their journey, which is essential for building brand loyalty and driving sales.


What to expect:

  • Enjoy a competitive salary and benefits package that includes private medical or dental
  • 25 days holiday plus Bank Holidays
  • 8x death in service
  • Wellbeing initiatives
  • Working hours are Monday to Friday 9am – 5.30pm
  • Remote working role but travel to Mansfield and client sites across the UK is a requirement
  • Opportunities for professional development
  • Join a team of passionate and collaborative individuals who are redefining marketing excellence
  • Work on a diverse range of projects, constantly pushing the boundaries of creativity
  • Be empowered to make a real impact on client success stories


Here’s how you’ll craft a symphony of success:

  • Respond with energy and passion to client needs and briefs to include journey mapping, CX safaris, and root cause analysis
  • Tracking pain points and creating a compelling story
  • Translating insight into action through the journey
  • Facilitate innovation workshops or safari workshops for clients
  • Be the bridge between the creative teams and clients, translating complex concepts into clear communication and fostering genuine connection
  • Develop and nurture long-term client relationships, acting as a trusted advisor and advocate
  • Gather client feedback and translate it into actionable insights to continuously refine offerings
  • Collaborate with internal teams across departments to ensure a smooth and efficient client journey


You’ll be a maestro of client experience if you:

  • Have extensive omni channel (physical & digital) experience of CX to include journey mapping and proposition development
  • Possess a deep understanding of how brands operate, customer behaviour and how brands interact with customers
  • Have the ability to work in a high-pressure environment managing multiple projects
  • Thrive in a fast-paced, dynamic environment where creativity meets strategic thinking
  • Have exceptional communication skills, both written and verbal, with the ability to build rapport and navigate diverse personalities
  • Experience in a marketing agency environment is a plus



  • Leeds, United Kingdom SharkNinja Full time

    Our purpose is to positively impact people’s lives every day in every home around the world! We work very hard to provide our consumers with high-quality, exciting 5-star products that make life easier. We thrive on passion and innovation and are looking for great people, with great ideas, who want to build the next big thing and develop while they...


  • Leeds, United Kingdom SharkNinja Full time

    Our purpose is to positively impact people’s lives every day in every home around the world! We work very hard to provide our consumers with high-quality, exciting 5-star products that make life easier. We thrive on passion and innovation and are looking for great people, with great ideas, who want to build the next big thing and develop while they...

  • BI Analyst

    2 weeks ago


    Leeds, United Kingdom Flutter UK & Ireland Full time

    BI Analyst - CX Journeys London, Leeds or Dublin Your team Reporting into the Customer Experience Manager, the BI Analyst and team are responsible for analysis of data from multiple customer touchpoints. We use this data to understand customer behaviour, preferences, and challenges on our products and with our services. We are passionate about...

  • Cx Partner

    4 weeks ago


    Leeds, United Kingdom FDM Group Full time

    **About The Role**: *** FDM is passionate about creating opportunities for talented individuals and delivering a positive employee experience. This role offers the chance to work in the Consultant Experience team, where there is a focus on understanding and supporting ongoing Consultant journeys, as well as designing and building exciting new ways to...

  • Cx Partner

    2 days ago


    Leeds, United Kingdom FDM Group Full time

    **About The Role**: *** FDM is passionate about creating opportunities for talented individuals and delivering a positive employee experience. This role offers the chance to work in the Consultant Experience team, where there is a focus on understanding and supporting ongoing Consultant journeys, as well as designing and building exciting new ways to...


  • Leeds, Leeds, United Kingdom Foot Locker Full time

    OverzichtYou are passionate about sneakers and demonstrate the knowledge that effective Visual Merchandising will elevate our consumer experience whilst improving retail KPI's, such as footfall, conversion & NPS. The role of the In-Store VM Associate to is ensure VM standards are consistently maintained to exceed our customer's expectations in the designated...


  • Leeds, Leeds, United Kingdom Foot Locker Full time

    OverzichtYou are passionate about sneakers and demonstrate the knowledge that effective Visual Merchandising will elevate our consumer experience whilst improving retail KPI's, such as footfall, conversion & NPS. The role of the In-Store VM Associate to is ensure VM standards are consistently maintained to exceed our customer's expectations in the designated...

  • Consulting Manager

    23 hours ago


    Leeds, United Kingdom eFinancialCareers Full time

    **Public Sector - Consulting Manager**: Our UK Public Sector business is the fastest growing industry business unit in the UK. Operating within a niche space of digital, data, digital engineering and cloud, we enable government departments establish the best of modern technologies to better performwith data, insight and at speed. Having established the...


  • Leeds, United Kingdom Fidel API Full time

    We offer a suite of financial infrastructure APIs that enable developers to build programmable experiences connected to purchases made in real-time using a card. Our APIs are used by start-ups through global enterprises and are supported by the world's largest card networks, including Visa and Mastercard. Launched in 2018, Fidel is headquartered in London,...


  • Leeds, United Kingdom Appcastenterprise Full time

    Job Advert **Do you have a background in Customer Experience?** **Do you want to add value and deliver improved outcomes for customers?** **Do want the opportunity to innovate and influence Customer Experience transformation at Asda?** You will be responsible for managing a programme of activity to improve the Customer Experience across Asda's range of...


  • Leeds (West Yorkshire), United Kingdom Foot Locker Full time

    OverzichtYou are passionate about sneakers and demonstrate the knowledge that effective Visual Merchandising will elevate our consumer experience whilst improving retail KPI’s, such as footfall, conversion & NPS. The role of the In-Store VM Associate to is ensure VM standards are consistently maintained to exceed our customer’s expectations in the...


  • Leeds, United Kingdom Fidel API Full time

    Our Mission Our mission at Fidel API is to unlock the full potential of payment cards. We offer a suite of financial infrastructure APIs that enable developers to build programmable experiences connected to purchases made in real-time using a card. Our tools are transforming how merchants and users interact by powering real-time, event-driven engagements...


  • Leeds, Leeds, United Kingdom Sky Betting and Gaming Full time

    What you will doWe have an exciting opportunity for a Talent Acquisition Partner to help us grow our business and drive high volume and velocity recruitment in the UK Customer Experience market. We're looking for an engaging, guiding individual to join a high performing team where there is a real focus on direct hiring.Reporting to the Head of Talent...


  • Leeds, Leeds, United Kingdom Sky Betting and Gaming Full time

    What you will doWe have an exciting opportunity for a Talent Acquisition Partner to help us grow our business and drive high volume and velocity recruitment in the UK Customer Experience market. We're looking for an engaging, guiding individual to join a high performing team where there is a real focus on direct hiring.Reporting to the Head of Talent...


  • Leeds, United Kingdom Sky Betting and Gaming Full time

    What you will doWe have an exciting opportunity for a Talent Acquisition Partner to help us grow our business and drive high volume and velocity recruitment in the UK Customer Experience market. We’re looking for an engaging, guiding individual to join a high performing team where there is a real focus on direct hiring.Reporting to the Head of Talent...


  • Leeds, United Kingdom Sika Full time

    We’re looking for a Customer Service Team Leader to join our Distribution Customer Services team [Leeds/Hybrid] About Distribution Customer Services Team Join our distribution customer service team, where we’re dedicated to delivering exceptional customer experience aligned with Sika’s principles and values. As part of the wider CX customer...


  • Leeds, United Kingdom Sika Full time

    Job DescriptionAbout Distribution Customer Services TeamJoin our distribution customer service team, where we’re dedicated to delivering exceptional customer experience aligned with Sika’s principles and values. As part of the wider CX customer experience team, you’ll provide outstanding service whilst creating relationships with the wider Customer...


  • Leeds, United Kingdom Sika Full time

    Job DescriptionAbout Distribution Customer Services TeamJoin our distribution customer service team, where we’re dedicated to delivering exceptional customer experience aligned with Sika’s principles and values. As part of the wider CX customer experience team, you’ll provide outstanding service whilst creating relationships with the wider Customer...


  • Leeds, Leeds, United Kingdom Sky Betting and Gaming Full time

    What you'll doWe have an outstanding opportunity within the CRM Strategy Team for a Senior CRM Strategy Executive to drive forward our efforts across all Safer Gambling communications.With a focus on relevancy and personalisation, you will be part of a team that deliver impactful communications to our customer base to inspire customers and keep them safe,...

  • Customer Experience

    4 weeks ago


    Leeds, United Kingdom Jet2 Full time

    As a Customer Experience & Insights Apprentice, you'll be an integral part of our insights team, assisting in the design, set-up, collection, analysis, and interpretation of data to uncover valuable insights about our customers. Under the guidance of the Customer Experience Insights Manager and other team members, you'll learn how to conduct research...