Helpdesk Team Leader

3 weeks ago

Glasgow, United Kingdom City Facilities Management Full time

Job Title: Helpdesk Team Leader (Day Shift) Location: Glasgow Head Office Contract Type: Permanent Working Hours: 37.5 Hours Per Week Salary: £28,641 Total Salary + Overtime An exciting opportunity has emerged for a Helpdesk Team Leader to join our company to manage a team of Customer Service Representative's to deliver outstanding service in a dynamic and fast moving environment for one of our major UK supermarket clients. The role entails delegating and prioritising tasks in alignment with the customer's service level agreement, while ensuring the quality of calls and data input through consistent monitoring and constructive feedback. Additionally, you will be responsible for motivating the team to achieve goals and targets in accordance with the customer contract. Key Responsibilities: * Use performance management techniques to monitor and demonstrate achievement of agreed service levels and lead on improvement. * Deal with complex cases, responding appropriately to emergencies or urgent issues as they arise. * Provide appropriate management reports and statistical information to senior management as required. * Actively manage absence, time keeping and holiday entitlements in line with Company procedures. * Checking that agreed work by team members has been carried out satisfactorily and following up on any identified opportunities for skill advancement. Qualifications / Experien...

  • Helpdesk Team Leader

    7 days ago

    Glasgow, United Kingdom PDA Search and Selection Ltd Full time

    **Job Title: Helpdesk Team Leader (Hybrid /OOH)** **Location: Glasgow, G5 0US - Prestigious Head Office** **Salary: £23,500 - £26,010 plus excellent benefits.** Our Facilities Management client was established in 1985 and the company has grown to become one of the world’s largest privately held, integrated FM companies. Our client’s business model...

  • Helpdesk Team Leader

    5 days ago

    Glasgow, United Kingdom PDA Search and Selection Ltd Full time

    **Job Title: Helpdesk Team Leader (Working from Home)** **Location: Glasgow, G5 0US - Prestigious Head Office** **Salary: £23,500 - £26,010 plus excellent benefits.** Our Facilities Management client was established in 1985 and the company has grown to become one of the world’s largest privately held, integrated FM companies. Our client’s business...

  • Helpdesk Team Leader

    3 days ago

    Glasgow, United Kingdom OCS Full time

    **Job Reference: /JB/06-03/1094/13** **Job Title: Helpdesk Team Leader** **Location: Glasgow** **Salary: Competitive** **Hours per week: Variable Shift Rota - Monday to Friday - 07:00 - 17:00, 09:00 - 19:00 - 38 hours per week** **Business Overview** Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a...

  • Helpdesk Team Leader

    5 hours ago

    Glasgow, Glasgow City, United Kingdom City Facilities Management Full time

    Salary £28,641.60Location Glasgow Head OfficeShift Pattern NightsThis is a permanent, full time vacancy that will close in 20 days at 23:59 GMT.The VacancyJob Title: Helpdesk Team LeaderLocation: Glasgow Head OfficeContract Type: PermanentWorking Hours: 37.5 Hours Per WeekSalary: £28,641.60 Total Salary, Overtime, 33 Days Holiday, Private Pension &...

  • Helpdesk Team Leader

    3 days ago

    Glasgow, United Kingdom City Facilities Management Full time

    Job Title: Helpdesk Team Leader (Day Shift) Location: Glasgow Head Office Contract Type: Permanent Working Hours: 37.5 Hours Per Week Salary: £28,641 Total Salary + Overtime An exciting opportunity has emerged for a Helpdesk Team Leader to join our company to manage a team of Customer Service Representative's to deliver outstanding service in a dynamic and...

  • Helpdesk Team Leader

    3 days ago

    Glasgow, United Kingdom City Facilities Management Full time

    Job Title: Helpdesk Team Leader (Back Shift) Location: Glasgow Head Office Contract Type: Permanent Working Hours: 37.5 Hours Per Week Salary: £28,641.60 Total Salary + Overtime An exciting opportunity has emerged for a Helpdesk Team Leader to join our company to manage a team of Customer Service Representative's to deliver outstanding service in a...

  • Helpdesk Team Leader

    1 day ago

    Glasgow, United Kingdom OCS Full time

    **Job Reference: /HR/24-09/1305/17** **Job Title: Helpdesk Team Leader** **Location: Glasgow** **Salary: Competitive** **Hours per week: Variable Shift Rota - 07:00 - 15:30, 08:00 - 16:30, 10:30 - 19:00 - 37.5 hours per week** **Job Overview** We are currently recruiting for Helpdesk Team Leader to join our passionate and driven team based at our...

  • Helpdesk Team Leader

    3 weeks ago

    Glasgow, United Kingdom City Facilities Management Full time

    Job Title: Helpdesk Team Leader (Back Shift) Location: Glasgow Head Office Contract Type: Permanent Working Hours: 37.5 Hours Per Week Salary: £28,641.60 Total Salary + Overtime An exciting opportunity has emerged for a Helpdesk Team Leader to join our company to manage a team of Customer Service Representative's to deliver outstanding service in a dynamic...

  • Helpdesk Team Leader

    1 week ago

    Glasgow, United Kingdom OCS Full time

    **Job Reference: /AP/24-05/1183/16** **Job Title: Helpdesk Team Leader** **Location: Glasgow** **Salary: Competitive** **Hours per week: Variable Shift Rota - 07:00 - 15:30, 08:00 - 16:30, 10:30 - 19:30 - 37.5 hours per week** **Business Overview** Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a...

  • Helpdesk Team Leader

    5 days ago

    Glasgow, United Kingdom City Facilities Management (UK) Full time

    Salary - ** £26,530.20** - Location - ** Glasgow Head Office** - Shift Pattern - ** Days** - This is a _ - permanent_ - , _ - full time_ - vacancy_ - that will close _ - in a month_ - at 23:59 GMT_ - . _ **The Vacancy** **Helpdesk Team Leader** **Why join City?** We pride ourselves on our culture, our people, and our customers. We live by our company...