Product Lead Interactive Station Customer Systems

DescriptionClosing Date For applications : 7th November 2025Salary : Up to 70000What is the purpose of this jobThe Rail Delivery Group is seeking a dynamic Product Lead to join our delivery this role you will be responsible for shaping and driving the development of the passenger information system/product and associated service that will be rolled out across the network following a successful trial at a selection of Englands stations.What can I expect to do in this jobAlbeit not an exhaustive list the post holder can expect to do the following:Act as the go-to subject matter expert for the product providing guidance and advice to internal teams and partner organisations on the product.Establish and maintain alignment of the product with accessibility inclusion and passenger experience goals and priorities.Lead on the definition of requirements for the product and its constituent parts bringing together all relevant stakeholders and SMEs.Ensure the product design meets the requirements.Identify opportunities to scale enhance or evolve the product based on operational feedback and data insightsEngage with internal and external product stakeholders to understand and refine the product vision driving and contributing to the product roadmap.Create and drive the Product roadmap managing change and the product backlog in line with the business product strategy including QA and Service delivery alignment.Contribute knowledge and expertise to the creation of requests for quotation and proposal and supplier selection process.Drive decision making related to the product and its constituent parts and help shape those decisions.Work with customer in mind initiate and facilitate customer engagement respond to customer feedback and insights to improve customer experience with the product.Ensure GDPR and Privacy Management Framework compliance.Who will my key contacts beDFT DFTP FTR representativesProject Team MembersDigital Analytics and Insight teamsMarketing Digital and Information teamsService DeliveryThird-party suppliersTrain Operating Companies (TOCs) / member organisation representativesRequirementsWhat experience skills and knowledge do I needWe are looking for someone with an experience of developing a concept into a deliverable product and implementing it across locations / channels.Experience of working within accessibility domain deep understanding of accessibility agenda and policy.Experience of managing integrated information products incorporating software and hardware development.Commercial and analytical acumen.Experience working in an Agile and fast paced environment in Product Manager or Delivery Manager / Project manager roles.Experience in defining a product vision goals and KPIs.Experience developing a deep understanding of customer needs and translating into clear user stories and product requirements.Experience prioritising tasks within a product backlog.Ability to analyse data form hypotheses and decide what to do next.Proven ability to deliver digital or physical product development projects to time cost and quality.Some of the sort of specific skills we are looking for include:Effective stakeholder management skills and excellent communication.Excellent verbal and written communication skills.Ability to build and maintain relationships with stakeholders at all levels.Creative thinking and problem-solving abilities.Strong work ethic with a real commitment to continuous improvement.If you believe you have the qualities skills and experience we are seeking please forward a covering letter CV and salary expectation to: A full job description is available on request. BenefitsWhy Work for RDGWe offer a highly competitive package including: 75% off rail travel for personal and family use plus international rail discounts. 30 Days annual leave (plus buy/sell options and additional leave for key life events) Season ticket loan for commuting costs. Enhanced family leave 30 weeks full pay for maternity adoption surrogacy and shared parental leave. Pension scheme up to 11.58% employer contribution. Private medical insurance (AXA PPP) including mental health and specialist care. Discounted gym membership and access to wellbeing programmes. Career Development & ProgressionYoull be part of a team driving innovation at a national scale with the opportunity to influence long-term ticketing strategy. This role provides real ownership the chance to work with leading-edge technologies and partners and visibility at senior levels across the rail industry. Youll also gain wide exposure to transport and government stakeholders opening up exciting development and progression opportunities within RDG.Apply Now & Shape the Future of UK RailIf you are interested in joining RDG as a Lead Solution Architect and shaping the future of digital ticketing wed love to hear from youClick Apply now to start your application and be part of a team that is leading digital innovation in the rail industry.Please note that we are unable to consider applications from candidates who require visa sponsorship to work in the UK. Key Skills Creative Production,ABAP,Apps,Food,JQuery,Administrative Services Employment Type : Full-Time Experience: years Vacancy: 1