Housing Specialist

This will be a full time hybrid role where you'll be working from home and in the office at least two days a week.The role:As a Housing Specialist you will take ownership of more complex housing queries, investigating the issues for customers and collaborating with colleagues to reach the best outcome.As a Housing Specialist, you will use your housing knowledge and customer service skills to resolve a range of tenancy management queries including safeguarding, anti-social behaviour and tenancy breaches.You'll be supporting customers by telephone, email and digital channels, actively engaging with them to understand their issue and resolving it in a timely and appropriate way.What you'll need: * Previous experience of delivering a range of housing management services * The ability to self-motivate and be highly organised * Experience of working collaboratively with internal and external stakeholders * The ability to use multiple computer systems * Previous experience of working with customers in a busy environment * The ability to problem solve and recognise when there's a risk