Fulfillment Center Manager

In order to be able to supply our customers across Europe quickly and follow our quality standards our European distribution centers / Fulfillment Centers (FCs) are an integral part of the Zooplus network.In this function the manager understands the FC as a holistic process that begins with inbound shipments management and ends with deliveries meeting the satisfaction of the customer at their doorstep. With the on-site team at multiple outsourced FCs the daily tasks and challenges include ensuring the highest customer service quality punctuality efficiency and cost optimization enabled by collaboration with our service partners. A constantly high level of process stability and transparency on production together with a continuous improvement mind-set is key for success.The FC manager is the communication link and facilitator between Zooplus and the service provider.Manage relationships and act as a liaison between the logistics service provider and ZooplusMonitoring and managing supplier performance KPIs and supplier reports and leading corrective actionsConducting weekly business reviews and GEMBA walks including the follow-up of identified issuesAnalyzing service levels and costDrive Continuous improvement of warehouse processes in collaboration with the logistics service providersSupport and lead projects related to operations linked to continuous improvement and customer satisfactionClose cooperation with headquarter and cross-functional teams across EuropeDrive Zooplus quality expectations and standards together with our external Logistics-Service-ProviderControlling and improving material flow processes proactively and reacting in a timely manner for issue resolutionResponsible for inventory levels of consumables optimizing usage and monitoring delivery timelinessDirect reporting to the Regional Manager Fulfillment OperationsHelp to drive the strategic development of the Fulfillment TeamCollaborate with the service provider and the Engineering team to investigate further capacity increase projectsContributing to monthly and quarterly business reviewsEnd-to-end responsibility as Subject-Matter Expert for FC network-related processes:develop process standards and implement them request and support design metrics KPIs tools and dashboards;train other FC managers on the processes andlead processes related to regular metrics reviews and benchmarking with all FC managersSupporting FC launches Taking over the responsibility for more than one FCQualifications : Several working years and strong experience in 3rd party logistics on provider and/or customer side (e-commerce/ B2C preferred) or experience leading as site leader of a warehouseProfound methodological competence in the areas of process and material flow analysis respectively intralogisticsLean Management / Six Sigma experienceExperience in leading medium complex to complex role related projectsSound understanding of e-commerce fulfillment processes and technical requirementsFirst people management skillAdditional Information : With more than 1000 passionate professionals located across 6 European offices we believe our success comes from working together and leveraging our international strengths. Expect a hybrid work setup: 60% in-office 40% remote collaborating with colleagues across locations.Our benefits: 20% discount in our zooplus shop Internal and external training Team events#LI-Hybrid SimplyHealth Cash Plan Group Life Insurance zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.Remote Work : NoEmployment Type : Full-time Key Skills Children Activity,Feed,ASP.NET,Corporate Strategy,Health And Safety Management Experience: years Vacancy: 1