Customer Service Manager
2 weeks ago
We are looking for an experienced, proactive, organised and hands-on Customer Service Manager with proven team leadership skills to join our client a fast-paced, growing FMCG business based in the Surrey area.The company distributes and builds a diverse portfolio of brands, they have a with a focus on innovation, customer relationships, and operational excellence. You'll be working closely with planning, sales, logistics providers and over 200 customers.The CandidateProven experience as a Customer Service Manager in FMCGStrong technical capability, including use of ERP systems, product databases and EDI.Proactive problem solver with excellent attention to detail.Ability to work independently and prioritise tasks in a fast-paced environment.Strong communication, organisational, and multitasking skills, both internally and with customers.Experience leading and developing a team, driving accountability and results.Forward-thinking approach with the ability to modernise, automate and continuously improve processes.Key ResponsibilitiesOversee day-to-day activity of the customer service team, ensuring orders are processed accurately and on time.Ensure service issues are investigated, escalated appropriately, and communicated clearly with both customers and account managers.Hold logistics partners accountable for delivering orders On Time & In Full, targeting service levels of 99%.Provide weekly and monthly service reporting for both internal stakeholders and customers.Analyse customer and consumer complaints, identifying trends and escalating where necessary.Maintain strong relationships with the sales team, collaborating on process improvements and data accuracy.Support and develop team members to improve performance and engagement.This is hybrid role where you'll be in the office 2-3 days a week.The salary bracket is from £60,000 - £65,000 + bonus and benefits.
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Customer Service Manager
2 weeks ago
Surrey, United Kingdom SER (Staffing) Ltd Full time**Customer Service Manager** **£27,000-£32,000 D.O.E** **Hybrid Working** **Employee Discount, Company Pension, Company Benefits** **Monday - Friday 9am-5:30pm** We are a prestigious IT and Telecommunications Company who are looking for a Customer Service Manager in our Surrey Office. **We are looking for someone who is**: - Proficient in Microsoft...
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Customer Service Manager
1 week ago
Surrey, United Kingdom Vertical Advantage Full timeWe are looking for an experienced, proactive, organised and hands-on Customer Service Manager with proven team leadership skills to join our client a fast-paced, growing FMCG business based in the Surrey area. The company distributes and builds a diverse portfolio of brands, they have a with a focus on innovation, customer relationships, and operational...
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Customer Service Manager
5 days ago
Surrey, United Kingdom Vertical Advantage Full timeWe are looking for an experienced, proactive, organised and hands-on Customer Service Manager with proven team leadership skills to join our client a fast-paced, growing FMCG business based in the Surrey area. The company distributes and builds a diverse portfolio of brands, they have a with a focus on innovation, customer relationships, and operational...
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Customer Service Manager
5 days ago
Surrey, United Kingdom Vertical Advantage Full timeWe are looking for an experienced, proactive, organised and hands-on Customer Service Manager with proven team leadership skills to join our client a fast-paced, growing FMCG business based in the Surrey area. The company distributes and builds a diverse portfolio of brands, they have a with a focus on innovation, customer relationships, and operational...
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Customer Service Representative
4 weeks ago
Surrey, United Kingdom Tate Full timeCustomer Service Representative Epsom, Surrey £26,000 starting salary + bonuses Office-based, hybrid option after probation Join a friendly team in Surrey as a Customer Service Representative. If you thrive on variety, enjoy problem-solving, and take pride in delivering exceptional service, this could be the perfect opportunity for you. What you'll be...
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Customer Service Adviser
5 days ago
Surrey, United Kingdom IDEX Consulting Ltd Full timeDo you have insurance experience or high net worth customer service experience? This Customer Support Advisor role in offers you the first step into or next step in an insurance career with excellent long-term progression. You'll be the backbone of the team, delivering the best possible customer service to new and existing customers. Thisis a varied role...
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Operations Manager
3 weeks ago
Epsom, Surrey, United Kingdom Toyota Financial Services (UK) PLC Full timeAt Toyota Financial Services UK, we set the benchmark for customer service in our industry. Our passion is creating outstanding experiences and delivering positive outcomes at every stage of the customer journey. Our promise is simple: “Customers for Life.” This commitment drives everything we do, ensuring every interaction is exceptional and every...
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Customer Service Manager
4 weeks ago
Redhill, Surrey, United Kingdom Raven Housing Trust Full time42,750 - 45,000 pa + excellent benefits (Full time – 36 hours per week) Redhill - Hybrid working – office days subject to business needs, around 2 days per week As our Customer Journey Manager, you’ll use insight, analysis, and root cause investigation to assess and improve key customer journeys and touchpoints . We’re also ambitious: a...
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Customer Service Coordinator
3 weeks ago
Surrey, United Kingdom Vertical Advantage Full timeLocation: SurreyHours: Full-time, 37.5 hours/week (Monday–Friday)Salary: £25,000 – £28,000Setup: Full On-siteA global chemicals manufacturer is looking for an order processor to join their team, this company partners with leading suppliers and manufacturers to deliver high-value solutions across various industries. With a strong international presence...
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Customer Service Representative
2 weeks ago
Surrey, United Kingdom Vertical Advantage Full timeLocation: SurreyHours: Full-time, 37.5 hours/w (Monday–Friday) | 5 days/w in-officeSalary: £25,000 – £28,000Setup: Full On-siteA global chemicals manufacturer is looking for an order processor to join their team, this company partners with leading suppliers and manufacturers to deliver high-value solutions across various industries. With a strong...