IT School Technician

2 weeks ago

London, United Kingdom Akton Recruitment Ltd Remote Work Freelance Full time

Job Title: IT Schools Technician (SDE Post) Level 3

Location: Camden, London

Contract: 2 months

Pay Rate: £23/hr

Role Summary:. This position entails providing technical support, problem resolution, and service request operations to ensure the smooth functioning of IT services in schools in Camden. The ideal candidate will have a strong customer service ethos and be proficient in various technical areas including system software installation and maintenance, network support, information security controls, and web solutions.

Key Responsibilities:

  • Routinely attend school and council sites to fulfill customer requests promptly.
  • Provide technical support (second line support) for the installation and maintenance of system software, including operating systems and office automation products.
  • Strive to meet and exceed SLA performance targets.
  • Assist in providing technical support for specialist areas such as networks, servers, information integration, and web solutions.
  • Deliver technical services remotely or on-site while ensuring the integrity of changes and the protection of customer data.
  • Manage customer relationships by liaising with Head Teachers, Heads of traded services, and ICT coordinators.
  • Maintain change control documentation accurately.
  • Take ownership of service incidents until resolved, escalating to third-line support staff and suppliers when necessary.
  • Occasionally assist in first-line support, user account administration, Active Directory support, software compliance, procurement of ICT products and services, and data recovery.
  • Provide statistics and associated information for performance reports.

Qualifications and Experience:

  • Bachelor's degree in a relevant discipline, or equivalent industry experience.
  • Desirable: Experience in schools-based IT support.
  • Proficient in understanding IT/IS infrastructure, operating systems, configurations, and IT applications and service processes.
  • Familiarity with incident management tools.
  • Awareness of service level agreements (SLAs), operational level agreements (OLAs), and underpinning contracts.
  • Knowledge of risk management, business impact analysis, countermeasures, and contingency arrangements related to IT service disruptions.
  • Familiarity with corporate, industry, and professional standards, policies, regulations, compliance, and codes of conduct.

The IT Schools Technician role in Camden offers an exciting opportunity to contribute to the education sector while gaining valuable experience in a dynamic and supportive environment. If you are passionate about providing exceptional technical support and thrive in a customer-focused role, we encourage you to apply.

  • School Technician

    5 days ago

    London, United Kingdom The Elmgreen School Full time

    We are seeking a School Technician (Design Technology, Multimedia and Display) to join a thriving school where the Arts matter and are held in high esteem. We are looking for an innovative practitioner who is a team player and has a willingness to be flexible and learn new skills when needed. The Elmgreen School became part of the Dunraven Educational Trust...

  • School Technician

    2 weeks ago

    London, United Kingdom The Elmgreen School Full time

    We are seeking a School Technician (Design Technology, Multimedia and Display) to join a thriving school where the Arts matter and are held in high esteem. We are looking for an innovative practitioner who is a team player and has a willingness to be flexible and learn new skills when needed.The Elmgreen School became part of the Dunraven Educational Trust...

  • School Technician

    1 week ago

    South East London, United Kingdom The Elmgreen School Full time

    We are seeking a School Technician (Design Technology, Multimedia and Display) to join a thriving school where the Arts matter and are held in high esteem. We are looking for an innovative practitioner who is a team player and has a willingness to be flexible and learn new skills when needed. The Elmgreen School became part of the Dunraven Educational Trust...

  • School Technician

    2 days ago

    South East London, United Kingdom The Elmgreen School Full time

    We are seeking a School Technician (Design Technology, Multimedia and Display) to join a thriving school where the Arts matter and are held in high esteem. We are looking for an innovative practitioner who is a team player and has a willingness to be flexible and learn new skills when needed.The Elmgreen School became part of the Dunraven Educational Trust...

  • School Technician

    2 days ago

    West Norwood, Greater London, United Kingdom THE ELMGREEN SCHOOL Full time

    We are seeking a School Technician (Design Technology, Multimedia and Display) to join a thriving school where the Arts matter and are held in high esteem. Before applying for this role, please read the following information about this opportunity found below. We are looking for an innovative practitioner who is a team player and has a willingness to be...

  • School Technician

    1 week ago

    West Norwood, Greater London, United Kingdom The Elmgreen School Full time

    We are seeking a School Technician (Design Technology, Multimedia and Display) to join a thriving school where the Arts matter and are held in high esteem. We are looking for an innovative practitioner who is a team player and has a willingness to be flexible and learn new skills when needed. The Elmgreen School became part of the Dunraven Educational Trust...

  • School Technician

    1 week ago

    West Norwood, Greater London, United Kingdom The Elmgreen School Full time

    We are seeking a School Technician (Design Technology, Multimedia and Display) to join a thriving school where the Arts matter and are held in high esteem. We are looking for an innovative practitioner who is a team player and has a willingness to be flexible and learn new skills when needed. The Elmgreen School became part of the Dunraven Educational Trust...

  • School Technician

    1 day ago

    West Norwood, Greater London, United Kingdom THE ELMGREEN SCHOOL Full time

    We are seeking a School Technician (Design Technology, Multimedia and Display) to join a thriving school where the Arts matter and are held in high esteem. We are looking for an innovative practitioner who is a team player and has a willingness to be flexible and learn new skills when needed. The Elmgreen School became part of the Dunraven Educational Trust...

  • Drama Technician

    7 days ago

    London, Greater London, United Kingdom Westminster School Full time

    Contract: full-time (term-time only), temporary (fixed-term contract for one academic year)Westminster School is seeking an experienced Drama Technician to play a key role supporting all technical aspects of productions at Westminster School.The Drama Technician will report to and be line managed by the Director of Drama, but will work closely with all other...

  • School Technician

    1 month ago

    London, United Kingdom Novax Recruitment Full time

    **Job role** School IT Technician **_Salary_** £18 p/h **Job type** Contract ( 36 hours per week) **Location**: Camden **Roles and responsibilities**: - The role of the Schools Technician is to support the provision of IT infrastructure in Camden Schools - Respond to customer requests - Problem resolution and service request operation that meets the...

  • Drama Technician

    2 weeks ago

    London, United Kingdom Westminster School Full time

    Westminster School is seeking a Drama Technician on a one-year fixed term contract. Drama is highly valued at Westminster, and we wish to build on existing high standards in the quality of productions, in the results for GCSE and A Level Drama, and in the overall delivery of the subject. The department currently consists of the Director of Drama, the Head...

  • Physics Technician

    2 weeks ago

    Wandsworth, Greater London, United Kingdom Emanuel School Full time

    Emanuel School is actively seeking a well-qualified Physics Technician to play a pivotal role in the delivery of our outstanding science education programme. Working with the technician team, you will ensure that all physics lessons are set up in line with teacher requirements, and that apparatus and stock are maintained efficiently. You will ensure the...

  • Physics Technician

    2 weeks ago

    London, Greater London, United Kingdom Emanuel School Full time

    Emanuel School is actively seeking a well-qualified Physics Technician to play a pivotal role in the delivery of our outstanding science education programme.Working with the technician team, you will ensure that all physics lessons are set up in line with teacher requirements, and that apparatus and stock are maintained efficiently. You will ensure the...

  • Food and Textiles Technician

    1 week ago

    London, Greater London, United Kingdom Hendon School Full time

    35 hours per week • Term time only Hendon School is a popular, inclusive multi-cultural school with a commitment to the highest quality teaching and learning. We are passionate about education; students not only achieve outstanding exam results but experience an exceptional community programme. Many students have won local and national awards for their...

  • Food and Textiles Technician

    3 weeks ago

    London, Greater London, United Kingdom Hendon School Full time

    35 hours per week • Term time only Hendon School is a popular, inclusive multi-cultural school with a commitment to the highest quality teaching and learning. We are passionate about education; students not only achieve outstanding exam results but experience an exceptional community programme. Many students have won local and national awards for their...

  • Science Technician

    3 weeks ago

    London, Greater London, United Kingdom Brentside High School Full time

    Brentside is a popular and vibrant 11-19 mixed, multi-ethnic comprehensive school of 1700 students. We require, a Science Technician to join our diverse and harmonious learning community. We seek to appoint an enthusiastic and motivated full-time Science Technician. The role will involve supporting the delivery of science practical work plus some basic...

  • IT School Technician

    7 days ago

    London, United Kingdom IntaPeople Full time

    IT School TechnicianHuge, new opportunities have opened for multiple School Technicians to develop successful careers within a thriving multi-award-winning technology company servicing schools within Croydon and surrounding areas.We are seeking individuals who understand the importance of bringing professional, energetic and friendly personal qualities to a...

  • Science Technician

    7 days ago

    London, Greater London, United Kingdom King's College School Full time

    This is an exciting opportunity for an enthusiastic individual to be part of a highly successful faculty and join a happy and collaborative team in an exceptional school environment from June 2024.We are seeking to expand the technician team to 6 full-time technicians and a team leader. This position involves working alongside the existing Science...

  • Physics Technician

    2 weeks ago

    Wandsworth, Greater London, United Kingdom Emanuel School Full time

    Emanuel School is actively seeking a well-qualified Physics Technician to play a pivotal role in the delivery of our outstanding science education programme. Working with the technician team, you will ensure that all physics lessons are set up in line with teacher requirements, and that apparatus and stock are maintained efficiently. You will ensure the...

  • FOOD HYGIENE TECHNICIAN

    3 weeks ago

    London, United Kingdom Heath School Full time

    Heath School (H3 Federation) Food Technician Contract: Permanent, TTO + INSET.Heath School is looking for a colleague who is passionate about supporting students to overcome behavioural and educational barriers to succeed in school. This post-holder will need to be flexible, adaptable and passionate about working with a wider team to overcome barriers to...