Senior Solutions Consultant

4 months ago


London, United Kingdom Ingenio Global Full time

Title - Senior Solutions Consultant

Reporting to - CEO

Budget - Up to £90k basic salary, bonus & benefits

Location - Hybrid (London W1)


Ingenio are delighted to be working with a recently-funded Series A software business, who are looking for an experienced Senior Solutions Consultant to join their team and help with international growth.


Our client specialises in designing patented & cutting-edge solutions for the Customer Experience (CX) and Contact Center Software as a Service (SaaS) space. In this role, you will leverage your experience to create tailored, innovative solutions for prospects & clients, ensuring they achieve their strategic goals. As a senior member of the team, you will also lead and mentor a team of Solutions Consultants.


Key Responsibilities:


Solution Design & Architecture:

  • Lead the design and architecture of CX and Contact Center SaaS solutions, aligning them with client requirements and business objectives.
  • Collaborate with clients to understand their needs, challenges, and goals, translating these into customized, scalable, and effective solutions.
  • Stay updated on industry trends, emerging technologies, and best practices in CX and Contact Center SaaS to ensure our solutions are at the forefront of innovation.


Client Engagement:

  • Serve as a trusted advisor to clients, providing expert guidance on how to optimize their CX and Contact Center operations through our SaaS offerings.
  • Conduct workshops, presentations and demonstrations to articulate the value and capabilities of proposed solutions.
  • Work closely with sales teams to support pre-sales activities, including responding to RFPs, creating proposals, and delivering client presentations.


If this sounds like you, click apply today.



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