Customer Engagement Officer

3 weeks ago

Surrey, United Kingdom Grove Site Services Full time

About the RoleWere working with a leading water efficiency organisation thats helping households reduce water use and save money. Theyre now looking for enthusiastic and confident Customer Engagement Officers to join their team.This is a field-based, door-to-door role covering a defined local area, where youll speak with residents about free water-saving devices available for their homes. Youll engage with customers, explain the benefits, answer questions, and book appointments for plumbing engineers and water auditors to carry out installations.If you enjoy meeting new people, working independently, and want to make a real difference in your community, this could be the perfect opportunity.Key ResponsibilitiesCarry out door-to-door engagement within a designated area to promote free water-saving upgrades.Explain product and service benefits clearly and positively to encourage participation.Record customer details and schedule appointments for engineers and auditors.Manage your daily route and workload efficiently.Maintain accurate records using a mobile app or CRM system.Represent the organisation professionally and uphold its commitment to sustainability and cust...

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