Senior Customer Success Specialist
4 days ago
Join Us as a Customer Success Leader Driving Impact at Scale Are you passionate about helping customers get real value from the solutions they use? Do you thrive on building strong relationships, guiding senior stakeholders, and creating customer experiences that truly make a difference? If so, this role puts you at the heart of long-term customer growth and success. We're looking for someone who can take ownership of a portfolio of high-value accounts, act as a trusted strategic advisor, and ensure customers are fully empowered, engaged, and set up for continued success. What You'll Be Doing Leading smooth, confident onboarding experiences for large, complex customers. Delivering impactful training — from hands-on workshops to virtual sessions and “train-the-trainer” programs. Partnering with customer leadership to embed knowledge into their internal processes across multiple sites and regions. Creating high-quality training content that drives consistent global adoption. Building long-term relationships focused on retention, renewals, and measurable value. Running strategic success plans and supporting regular business reviews that highlight ROI. Acting as the internal voice of the customer, influencing product, operations, and support improvements. Reporting on critical success metrics: adoption, retention, NPS/CSAT, and customer advocacy. Driving advocacy by securing testimonials, case studies, and reference opportunities. What You'll Bring Strong experience delivering customer training programs and leading executive-level sessions. A proven ability to build influence and trust with senior stakeholders. A track record of driving ROI, adoption, and structured success plans. Standout presentation, facilitation, and communication skills. Experience managing complex onboarding, integrations, and enterprise-level rollouts. Confidence leading QBRs and executive business reviews. A data-driven mindset, connecting usage and adoption to meaningful business outcomes. Clear, polished written and verbal communication. Perks of the Role. Fantastic Salary Monday-Friday 9 am -5 pm Hybrid working model. Free parking on site Health Assured Employee Assistance Programme (EAP) Private Medical Insurance 24 days of holiday plus Bank Holidays Life Assurance (x4 salary) Pension This role offers a genuine career opportunity for progression within the company. If you are a strategic thinker, relationship builder, and results-driven individual please apply with your CV todayTPBN1_UKTJ
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Customer Success Specialist
3 weeks ago
Tonbridge, United Kingdom Gerrard White Full timeCustomer Success Specialist Location:Hybrid to Tunbridge Wells (2 days per week) Here at VisionTrack, we're on an exciting journey to empower businesses through innovation. We're looking for a proactive and people-focused Customer Success Specialist (CSS) to join our growing team and help our SME customers succeed. You'll play a key role in driving adoption,...
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Specialist Customer Care Colleague
2 weeks ago
Tonbridge, United Kingdom Barclays Full time**Senior Customer Service Advisor** **Tunbridge Wells / Hybrid** **£24,700 per annum + Excellent Benefits** **Between 7am and 11pm Monday - Sunday** As a Barclays Customer Service Advisor you’ll be at the forefront of our obsession with customers, serving the more complex needs with a focus on achieving the best outcomes for our customers and clients....
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Product Specialist
4 days ago
Tonbridge, United Kingdom Volvo Cars Tonbridge Full time**Product Specialist** We are looking to recruit a Product Specialist for our Volvo dealership in Tonbridge. To achieve our growth ambitions we are looking to recruit a Product Specialist who can take pride in bringing Volvo’s brand values to life, and ensure all customers enjoy the best possible experience within the retail environment. We are looking...
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Client Success
4 days ago
Tonbridge, United Kingdom Floss Agency Full timeA customer service-oriented company in Tonbridge is looking for a first point of contact candidate for incoming calls and enquiries. You will provide quotations and advice, support sales and marketing activities, and ensure efficient office administration. The ideal candidate should possess strong communication skills, attention to detail, and a natural...
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Customer Services Specialist
1 week ago
Tonbridge, United Kingdom Hendy Group Full timeAre you a confident customer service hero who would like to be part of our showroom team creating memorable experiences for our customers at our Honda dealership in Tonbridge? If so, we want to hear from you! This role gives you the opportunity to share your knowledge and expertise of our products with our customers in a clear and engaging way. In this...
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Clinical Product Specialist
2 weeks ago
Tonbridge, United Kingdom Evolve Full timeJoin a rapidly expanding Medical Device organisation with an excellent product portfolio in the Laparoscopy market! Our client is in search of a Clinical Product Specialist to visit Surgeons and Scrub Staff within surgical theatres across South East England, and conduct product evaluations and upsell their Laparoscopic products. **Ideal Requirements** - You...
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Sales Specialist
2 weeks ago
Tonbridge, United Kingdom Stratstone Jaguar Land Rover Tonbridge Full timeSales Specialist **Sales Executive** **Stratstone, JLR, Tonbridge** **Basic salary of £25,000 plus bonus (guaranteed for 1 month), 40-hour working week, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.** As a Sales Executive, you’ll be a key...
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Senior Child
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Tonbridge, United Kingdom North East London NHS Foundation Trust Full timeA healthcare organization in England is looking for a fully registered HCPC Clinical or Counselling Psychologist to join their Kent & Medway Adolescent Hospital team. The role involves working with children and young people, conducting psychological assessments, and developing therapeutic interventions. Ideal candidates will have experience in inpatient or...
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Senior Planner
1 week ago
Tonbridge, United Kingdom Volkerrail Group Full timePart of the VolkerWessels UK Group, VolkerStevin is an industry-leading civil engineering business, providing complex and innovative engineering solutions across a wide range of sectors including maritime, flood risk management, defence, energy, water and regeneration. Collaborating with, and drawing on the specialist skills of the group’s business units...
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Customer Advisor
2 weeks ago
Tonbridge, United Kingdom Give A Grad A Go Full timeGood work-life balance with a 35 hour week - Flexible working arrangements - Lots of opportunities to learn **Want to kickstart a career at a renowned legal advice organisation? Looking for graduate Customer Service jobs with awesome learning and development opportunities in Kent? This fantastic new Energy Advisor role in Swanley, Kent, could be the one for...