Account Handler

Join Morton Michel the UKs leading childcare insurance specialist and part of PIB Group. Were growing and looking for a confident client-focused Account Handler to help us deliver exceptional service to nurseries childminders out-of-school clubs and wider childcare and education clients.You will manage a portfolio of commercial clients across the childcare sector providing timely support throughout the policy lifecycle. Youll build strong relationships ensure accurate placement and servicing of cover and deliver a first-class experience that keeps our clients protected and informed.What youll be doing:Advise our new clients on adequate and appropriate insurance coversManage all aspects of the customer journey process ensuring that all customers are dealt with in a professional manner and procedures followed in line with Group Broking Procedures ProvidedProactively contact clients or prospect client for the provision of their insurance needsAchieve the KPIs set for your role as defined by your Line ManagerEnsure that all Inbound or outbound calls are answered to agreed service levels within TCF parameters and to quality standards.Utilise communication and negotiation techniques to explain the features and benefits of our products to internal and external customers through professional advice delivered to our clientsPreparation and issue of Risk Registers / Pre-renewal Agendas / Submission / Renewal Reports for issue to Clients/Insurers/ Meeting confirmation reports where requiredGroup accounts procedures and queries to be complied withComputer records accurate creation and maintenance ensuring completeness including Intelligent labelling of system entriesFile maintenance general housekeeping of all recordsOpen communication and liaison with all other departments within PIB to encourage new business opportunitiesSecuring payment from clients within timescalesAccurate use of task bar and diary systems to ensure workload is managed and any problems reported to your Line managerContinual professional development (self-driven) within all relevant aspects of the industry Continued growth and expansion of product knowledge and technical expertise working towards chartered insurance qualifications as requiredIdentify report and resolve: - Breaches / complaints / E&O and to Respond positively to QAOther duties as and when requiredWhat were looking for:Experience in account handling within Insurance ideally working with clients of a commercial nature.Computer literatedemonstrate use of MS OfficeExcellent account handling skillsRapport building skills to be able to speak with our Clients and build relationshipsCan-do positive attitude towards Clients and team member alikeSelf-driven to continuously improve performanceExperience using Acturis (Desirable not Essential)What Youll Get:Purpose-led work that makes a real differenceSupportive team training and progressionCompetitive package and benefitsWhy PIB GroupPIB Group is one of the UKs fastest-growing insurance businesses offering real career progression professional development and a collaborative culture where your work truly matters.We encourage our people to be collaborative with entrepreneurship at our core. We are a fast-paced growing organisation and an exciting place to be.We also value ambition and creative thinking. You dont have to tick every box to apply if you bring fresh ideas and a drive to grow wed love to hear from youInclusion & AccessibilityWe are an equal opportunities employer committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race colour gender religion disability age sexual orientation or any other characteristic protected by law.If you need this job advert in any other format or require any adjustments for your application or during the recruitment process please reach out to Key Skills Accounting Software,Time Management,Accounts Administration,Accounts Receivable,Accounts Reconciliation,Administrative Skill,Leadership skills,Accounting & Finance,Accounts Management,Communication,Analysis Skills,Relationship Management,Team Player Spirit,Budgeting Skills,Accounts Payable Employment Type : Full-Time Experience: years Vacancy: 1