IT Operations Specialist- Infrastructure

2 weeks ago

Glasgow, Glasgow City, United Kingdom CALEDONIAN SLEEPER LIMITED Full time

We are seeking an experienced and versatile IT Operations Specialist to join our team. The ideal candidate will have a strong technical background and will play a critical role in supporting Caledonian sleepers IT infrastructure, managing help desk operations, and strengthening our cybersecurity measures.  

Reporting directly to the Head of IT, the IT Operations specialist will work as part of a small well-rounded team supporting the business.   The IT Operations specialist Lead will also work with our Managed Service Provider to support the organisations IT Infrastructure. The role will require the development of key stakeholder relationships with both internal colleagues and external suppliers.

Main Accountabilities:   

Infrastructure Management

  • Monitor and look for opportunities to optimise the company's IT infrastructure, including networks, and cloud services.
  • Oversee system performance, ensure high availability, scalability and proactively address potential issues.
  • Support in the Design, Deployment, configuration, and maintenance of hardware, software, and network systems developments.

Help Desk Support

  • Oversee the day-to-day outsourced IT support function, ensuring timely resolutions and support in technical resolutions.
  • Provide support to employees, troubleshoot hardware and software problems, and escalate complex issues as necessary.
  • Take ownership of IT assets ensuring they are managed following the organisational asset management policy.
  • Manage larger tasks engaging multiple stakeholders and ensuring collaboration to achieve delivery.
  • Document service requests, processes, changes, and technical troubleshooting procedures.

Cybersecurity

  • Implement and maintain cybersecurity best practices to protect company assets and data.
  • Provide security advice to the organisation with regards to the IT infrastructure.
  • Working with the third-party support partner to monitor and mitigate vulnerabilities, security incidents and alerts, including malware infections, phishing attacks, and unauthorized access attempts.
  • Manage Intune, access controls, firewalls, and endpoint security solutions.
  • Stay updated on emerging security threats and recommend proactive measures to mitigate risks, including internal communications to notify the organisations of known risks.

Innovation and Technology trends

  • Stay abreast of the latest technology trends
  • Provide security advice to the organisations with regards to the IT infrastructure.
  • Working with the third-party support partner to monitor and mitigate security incidents and alerts, including malware infections, phishing attacks, and unauthorized access attempts.

What you'll need to do the role:  

Education and Experience

  • Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent experience.
  • 5+ years of experience in IT operations, including infrastructure management, help desk support and cybersecurity.

Technical Skills

  • Proficient in managing M365 and Windows systems.
  • Experience with Meraki network equipment.
  • In depth knowledge of Azure cloud platform configuration, monitoring and cost management.
  • Experience in advising a business on cybersecurity principles, tools, and delivering frameworks (e.g., Cyber Essentials plus, NIST, CIS, ISO 27001).
  • In depth knowledge with endpoint management tools (e.g., Intune).
  • Knowledge of Azure Virtual Desktop.

WHAT WE OFFER:

  • 25 days annual leave (plus 9 Bank Holidays)
  • Free travel on Scotrail for you and eligible family members
  • Free travel on Caledonian Sleeper for you and eligible family members
  • Significant discount on other UK rail travel for you and eligible family members
  • Allocation of "friends and family" tickets for travel on Caledonian Sleeper
  • Healthcare cash plan
  • HAPI Benefits membership offering discounts at selected retailers, hospitality venues and gyms etc.
  • Contributory pension scheme

APPLICATION PROCESS:

If you are interested in this opportunity, please click Apply. We look forward to reviewing your application.

Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Caledonian Sleeper Limited we are committed to building a diverse and inclusive organisation that supports the needs of all and matches the diverse profile of our guests. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from all if you feel you match the skill requirements of the role.

We are open to discussions around flexibility and flexible working. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 

Caledonian Sleeper is an iconic brand with a heritage stretching back a century and a half to the early years of Scotland-London sleepers.

Part of an exclusive club, Caledonian Sleeper is one of only two sleeper trains in the UK, and we like to think it is the most scenic Whisking guests from the bright lights of London through the night to the iconic cities of Aberdeen, Edinburgh, Inverness, and Glasgow or to the jaw dropping scenery of the west Highlands of Scotland around Fort William. We are proud to serve the UK's most remote railway station too, Corrour.

Caledonian Sleeper sets new standards in overnight rail travel, offering a choice of affordable seats, private guestrooms, some with en-suites and double beds, as well as our much-loved Club Car to around 200,000 guests per year.

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