Senior Technical Specialist

2 weeks ago

Coventry, United Kingdom Coventry Building Society Full time
About the roleCoventry Building Society has grown into one of the largest building societies in the UK. Despite being a national Society, it keeps its local values and loyalty, and its caring family ethos.The best way to judge a company is based on what the people who work there say and our recent employee survey has resulted in us being named as one of the UK's Best Workplaces for Wellbeing by Great Place to Work.We offer not only fulfilling jobs and exciting career opportunities but a place where everyone can be long and feel proud to work. What makes us such a rich and progressive place to work is the huge variety of people that make up our workforce.And of course, we don’t pretend that what you do for us is all there is to you. We want you to bring your whole self to work – parent, carer, artist, triathlete, introvert… whatever it is that makes you YOU. We offer the balance to make sure you have plenty of time to do the things you need or want to do alongside work, because we know that’s how you are able to be your best.
  • 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
  • Annual discretionary bonus scheme
  • Personal pension with matched contributions
  • Life assurance (6 times annual salary)
Find out more about the fantastic benefits of joining Coventry Building Society here.We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.About youThe role will be responsible for the effective delivery of IT Asset and Configuration Management across IT, using an ITIL framework.You will be a senior lead in defining, implementing, maintaining and continuously improving the IT Asset (ITAM) and Configuration Management services, ensuring efficient creation, maintenance and management of the Asset and Configuration Management Data Base (AMDB & CMDB) and CMS tools including:Definition, Creation and Implementation of effective processes and controls for Asset and Configuration Management.Enforce and enhance policies, processes and procedures for Asset and Configuration Management.Ensure the AMDB and CMDB is definitive, up-to-date, accurate and the correct source for all IT Infrastructure hardware and applications.Auditing and verifying the integrity of the CMDB, to identify issues with, and improve processes associated to the update of system records.Monitors and reports on the Asset and Configuration Management processes effectiveness and efficiency and recommends improvements as part of a continual service improvement programme. Development and maintenance of the Configuration Management plan as well as Identification, classification and specification of all configuration items (CIs) and their relationships to other CI’s.Identification of ownership and accountability for management for all CI’s within the AMDB and CMDB and lifecycle management and status accounting for all assets and Configuration Items.Essential experience required:
  • ITIL foundation plus other relevant ITIL intermediate level qualifications.
  • Extensive knowledge of IT Asset and Configuration management principles, processes, standards, new and evolving best practices.
  • Significant experience in an IT Service environment, ideally with experience in a financial organization.
  • Proven experience of establishing and improving IT Asset and Configuration Management Processes.
  • Operational experience of the ServiceNow toolset, CMDB schema ideally using the CSDM model with best-practice
  • Experience in the development of automated data interfaces to update the CMDB, and the normalisation of data.
  • Knowledge and experience of Software Asset Management processes, software licenses and agreements of major software suppliers.
About usAs a mutual, we’ve always worked together to improve the lives of others. As one of the largest building societies in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and total support for our wellbeing.We’re serious about race, age, faith, disability, sexual orientation, and equity for all. By being yourself, you’ll make us stronger.You can build so much more than a career. Come and make a difference in our Society, that’s been voted a ‘Great Place to Work’ by our team.Flexibility and why it mattersWe understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.

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