Senior Diary Manager

Key accountabilitiesTo line manage and motivate the Diary Management team to ensure a highly efficient and effective service is maintained.Support the Diary Management team through effective allocation of work across the team while monitoring progress, to achieve delivery targets.Keep up to date with our Senior Leadership Teams (SLT) immediate and long-term business priorities and lead the Diary Management team to ensure the SLT diaries reflect this.A strong commitment to learning and improvement working with the team to proactively identify better ways of working.Support in the planning and organising of SLT meetings and wider Estates events, ensuring the team is fully briefed and understands their responsibilities.Ownership of the Estates Directors calendar, arranging meetings, travel and accommodation. Keeping a forward look to identify diary conflicts, whilst also adjusting to accommodate urgent and important meetings.Ensuring the Director is fully briefed and prepared for meetings.Work closely with other Business Support Teams in the Department and across Government, playing an active role in the Community, sharing knowledge and best practice and developing a strong community presence.Provide cover for Senior Director Support role for periods of leavePerson specification Essential Skills, Knowledge & ExperienceStrong leadership capabilities, with demonstrable experience of leading a team.(LEAD CRITERIA)Prior experience of working in Private Office/Business Management environments, particularly Diary ManagementAbility to work at pace and respond flexibly to competing and changing demands, prioritising own workload efficiently, as well as that of your team.Understanding and successful application of how to prioritise, plan and deliver on key work activities without close supervision, showing resilience under pressure.Confidence to challenge current practices when identifying process improvements, helping to lead on and implement efficiencies.Ability to develop and maintain positive relationships with stakeholders at different levels of seniority, tailoring communication style to suit the audience.Strong communication and interpersonal skills, with experience of working collaboratively, building trust and working in partnership with colleagues.Proficient use of Microsoft Office especially Outlook, Teams, SharePoint and Copilot.Behaviours We'll assess you against these behaviours during the selection process: Making Effective Decisions Leadership Working Together Managing a Quality Service Benefits Alongside your salary of 38,772, Department for Work and Pensions contributes 11,232 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. DWP have a broad benefits package built around your work-life balance which includes:Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave.Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service.Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more.Important Information Visa SponsorshipFor these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed.LocationApplicants should apply for suitable posts where they can travel to and from their home office location daily within a reasonable time. Please be aware that this role can only be worked in the UK and not overseas. Relocation costs will not be reimbursedHybrid WorkingThis role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work.If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office.If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert.Successful candidates will be posted in merit order based on your location preferences and the geographical requirements of the business.Things you need to know Selection process detailsThis vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths and Experience.After submission of the first stage of your application you will be invited to complete aCivil Service Judgement TestIf you successfully pass the test, you will be invited to complete the final stage of the application. Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is23:55on2/12/2025.If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website. Our online test supplier will be performing scheduled maintenance between 1:00am and 5:00am on 29th November 2025. There will be up to 1 hour during this time where candidates will not be able to access tests. All online tests will be affected.Impact for candidates Candidates who are taking a test when the downtime starts will have their test paused. They will be able to pick up where they left off after the downtime. They can do this by accessing the test again from their application centre. Candidates will not be able to launch new tests during the downtime. Candidates reporting issues should be advised to return to take the test after 5:00am on 29th November 2025. STAGE 1 - APPLICATION & SIFT As part of the application process you will be asked to provide a Personal Statement of no more than 1000 words against the essential criteria as outlined above. You will also be asked to provide a short CV.Your CV should be fairly short and just evidence very brief details of your work history and Qualifications.While your CV is not formally scored it will be used to validate the evidence of your Personal Statement.Please do not submit a speculative application where you do not meet at least 50% of the essential criteria as these applications will be unsuccessful. Do not include Behaviour examples within your application as these will not be assessed in the sift and will only be used at interview stage.Further details around what this will entail are listed on the application form. If we receive a large number of applications we will conduct an initial sift on the Lead Criteria of Strong leadership capabilities, with demonstrable experience of leading a team. If you pass the initial sift you will be progressed to full sift or directly to interview.There will be an initial sift of applications based on the Personal Statement only, so please ensure you evidence how you meet the Essential Skills, Knowledge & Experience requirement contained in the vacancy in this section. This will form a short list for interview. STAGE 2 - INTERVIEW All candidates who are successful at the sift stage will undertake a single virtual video interview.There, you will be assessed against the experience listed in the essential criteria. You will also be asked Behaviour questions.Your will also be asked some strength questions.Currently the sift is scheduled to take place w/c 8th December 2025and interview dates w/c 15th December 2025. Interviews are scheduled to take place virtually and dates are subject to change. Further Information At the Department for Work and Pensions (DWP) we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.Find out more about working for DWP on the DWP Careers Hub .Reserve ListA reserve list may be held for a period of 12months from which further appointments can be made.If you are placed on a reserve list but we cannot immediately offer you a post, please note:If you are later offered the role you applied for, in a location you have expressed a preference for, and you decline the offer or are unable to take up the post within a reasonable timeframe you will be withdrawn from the campaign and removed from the reserve list, other than in exceptional circumstances (e.g. a contractual Part Time Working Pattern cannot be accommodated in the initial role offered or in cases of serious ill health).If DWP makes an offer of an alternative role or location to that which you originally applied for, and you decline that offer, you will be able to remain on the reserve list.Disability Confident SchemeIf high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards.Reasonable AdjustmentsWe consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.If you need a change to be made so that you can make your application, you should contact the Government Recruitment Service via DWPRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.Integrity, plagiarism, Civil Service Principles and the use of Artificial Intelligence (AI)The Civil Service values honesty and integrity and expects all candidates to abide by these principles.Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words.Examples of plagiarism can include:Presenting the work, ideas and experience of others as your ownCopying content or answers from an online or published source that is not your ownArtificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.Disclosure and Barring Service and Internal Fraud Database ChecksIn order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service/Disclosure Scotland on your behalf.However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.If successful and transferring from another Government Department, a criminal record check will be carried out.ImportantNew entrants are expected to join on the minimum of the pay band.Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. If you are a current employee and are successful you must be able to be released from your current post within four weeks.Those on protected TUPE/ COSoP terms and conditions applying on promotion or voluntary permanent level move will adopt DWPs Terms and Conditions and this may have a different impact on pay and allowances. Please review this prior to acceptance of a role.Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. Accepting a post will be taken to mean acceptance of revised terms & conditions.Civil Servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary.Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at the Childcare Choices Website. FeedbackFeedback will only be provided if you attend an interview or assessment.SecuritySuccessful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirementsThis job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) .Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicants Job contact : Name : Matt Pepper Email : matt.pepper@dwp.gov.uk Recruitment team Email : dwprecruitment.grs@cabinetoffice.gov.uk Further informationAppointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission.Attachments DWP Terms and Conditions January 2024 Opens in new window (docx, 17kB) Success-Profiles-Candidate-Overview Opens in new window (pdf, 635kB)