Change Manager

4 weeks ago

Birmingham, United Kingdom Fuse Group Full time

D365 Business Change Manager - £500 per day – Birmingham - hybrid flex with location


Fuse are recruiting for a D365 Business Change Manager who will play a pivotal role in leading and managing the business transformation initiatives related to Microsoft Dynamics 365 implementation for a client of ours.


The primary focus is to ensure smooth transitions, adoption, and optimization of the D365 platform across the organization, enabling streamlined processes and enhancing user experience.


Dynamics Customer Engagement experience is a must.


Key Responsibilities:

  • Change Management Leadership: Develop and execute comprehensive change management strategies to support the implementation and continuous improvement of D365 CE modules.
  • Stakeholder Engagement: Engage with key stakeholders across departments to understand their requirements, concerns, and expectations, and ensure alignment with organizational goals.
  • Business Process Analysis: Analyse current business processes working with the Business Analyst (BA) team, identify areas for improvement via active engagement with key stakeholders, and translate business needs into system requirements and configurations within D365 as part of the overall programme team.
  • Solution Design and Implementation: Collaborate with IT teams and external consultants to aid in the design, configure, and implement D365 solutions that meet the functional requirements and drive operational efficiency.
  • Training and User Adoption: Work with the training team to develop and deliver training programs, workshops, and materials to facilitate user adoption of D365 applications and promote best practices.
  • Change Impact Assessment: Working with the BA team and Key Stakeholders, assess the impact of D365 system changes on business operations, organizational structure, and personnel, and develop mitigation plans accordingly, assuring action plans are reflected/included in the individual project and programme plans.

Experience/Skills Required:

  • Proven experience (5+ years) in change management, business process analysis, and project management, preferably in the implementation of ERP and CRM systems.
  • Strong understanding of business processes across finance, operations, sales, marketing, and customer service functions.
  • Excellent communication, interpersonal, and stakeholder management skills, with the ability to collaborate effectively with cross-functional teams and influence decision-making at all levels of the organization.
  • Experience in developing and delivering training programs, workshops, and documentation for end-users.

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