Documentation Engineer

2 weeks ago

London, Greater London, United Kingdom Cytora Limited Full time

We are a high-growth InsurTech company revolutionising the insurance industry with AI and Generative AI technologies. Our mission-driven team is building a product that empowers insurers to optimise risk evaluation and decision-making, transforming workflows from manual to fully digital.

As a Documentation Engineer/Technical Writer with us, you'll play a vital role to own and drive our product documentation efforts.
You will work closely with Product Managers, Engineers, and Customer Support to create, maintain, and improve our technical content while setting documentation standards and optimising the documentation workflow.

The Role
This role is critical in ensuring that our customers and internal teams have clear, accurate, and well-structured documentation, covering API guides, user manuals, technical guides, onboarding material, product specifications, and release notes.

The role would suit someone who is highly independent, detail-oriented, and technically proficient. You should be comfortable reading code, working with APIs, and leveraging AI-driven solutions to scale our documentation without increasing headcount.

What you will be doing

  • Own and manage the end-to-end documentation process, including API documentation, user manuals, how-to guides, and technical specifications.

  • Develop and maintain documentation standards, templates, and best practices to ensure consistency and clarity across all content.

  • Write, edit, and structure technical documentation from scratch, ensuring accuracy and accessibility for both technical and non-technical audiences.

  • Maintain a documentation backlog and prioritise updates based on product releases and customer needs.

  • Actively identify documentation gaps based on feature releases, customer inquiries, and internal feedback.

  • Collaborate with Product Managers, Engineers, and Customer Support teams to extract key technical details and translate them into clear, structured content.

  • Work with JSON files, API documentation, and code snippets, validating and extending them when necessary.

  • Test API endpoints to understand functionality and ensure accurate documentation.

  • Research and implement AI-assisted solutions to streamline and automate documentation workflows.

  • Explore, recommend, and implement documentation tools and infrastructure (e.g., Notion, Swagger, Markdown, GitHub, or alternatives).

  • Ensure documentation aligns with product naming conventions and terminology, collaborating with marketing when necessary.

  • Support and review release notes to ensure clarity and completeness.

  • Contribute to customer enablement resources such as FAQs and knowledge base articles.

What we are looking for

  • Proven experience as a Technical Writer, Documentation Engineer, or a similar role, preferably in a SaaS or technical environment.

  • Ability to write technical documentation from scratch and manage ongoing updates independently.

  • Strong technical understanding of Python (coding experience is not required, but the ability to read and validate code snippets is essential).

  • Experience with API documentation, JSON files, and testing APIs (Postman, Swagger/OpenAPI).

  • Familiarity with documentation tools such as Notion, Swagger, Markdown, GitHub, or similar platforms.

  • Strong analytical and problem-solving skills with an ability to work autonomously.

  • Excellent attention to detail, ensuring clarity and consistency across documentation.

  • Ability to collaborate proactively with engineers, product managers, and customer support teams.

  • Comfortable using AI tools to optimise and scale documentation processes.

  • Fluent English (ideally native or near-native proficiency).

  • Located in UK/EU timezones to align with the team's working hours.

Nice to Have

  • Experience with FastAPI.

  • Background in software engineering or a related technical field.

  • Experience working in insurtech, SaaS, or AI-driven products.

  • Experience with setting up and managing documentation portals.

  • Knowledge of automation tools to streamline documentation processes.

  • Exposure to customer support or onboarding documentation.

Benefits

  • Stock options

  • Enhanced parental leave

  • Private health insurance - UK only*

  • Choice of laptop

  • Flexi-working

  • £2000 travel budget

  • Company trips

*We employ people across the UK and Europe (Spain, Austria & Ireland - using a 3rd party Employer of Record model), and inevitably the benefits that we can offer vary slightly in different territories, due to local employment law and feasibility. Our salary range does not vary depending on territory.

Location

Cytora are a remote-first company. For this role, you can be based anywhere in the UK or EU provided you 1. have fluent spoken and written English, and 2. have the permanent right to work without requiring visa sponsorship.

Equal Opportunities

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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