Senior Digital

We seek a dynamic, results-driven Senior Account Manager to become an integral part of our growing team. The ideal candidate will excel in managing a diverse portfolio of client accounts, taking ownership of the entire lifecycle of campaigns—from strategy development to execution and performance analysis. They will be instrumental in building and maintaining strong, trust-based client relationships, acting as a strategic partner to help clients achieve their goals. This role demands a blend of strategic insight, exceptional project management abilities, and strong knowledge of relevant channels, including a solid understanding of digital marketing. It also presents a unique opportunity to shape your career trajectory in a forward-thinking organisation that values innovation, collaboration, and continuous professional development.

Dive in…

You must be a passionate, knowledgeable professional who thrives in a fast-paced, self-motivated environment and brings relevant agency experience. You should have extensive experience in a client-facing Account Manager role (or similar), showcasing strong skills in meeting preparation, campaign planning, and high-quality presentation delivery. With a bold, confident personality and infectious enthusiasm, you will quickly foster effective relationships with an established set of clients while leading and inspiring a team of specialists across SEO, PPC, and other marketing channels.

At Fishtank, a B-Corp registered and Great Places to Work-accredited organisation, we are deeply committed to nurturing talent and promoting from within wherever possible. As a full-service integrated marketing agency, the breadth of skills and experience you'll gain through diverse projects truly sets this role apart, offering an unparalleled opportunity for professional growth and career advancement.

In this role, you will oversee and deliver integrated online and offline marketing campaigns from brief to execution efficiently and accurately. A vital part of the role will be your ability to analyse and report on campaign performance, using insights to demonstrate success and continuously refine and improve our services to our valued clients.

With strong organisational and time management skills, you'll confidently manage multiple projects simultaneously, staying adaptable and embracing change in a dynamic environment with constantly evolving marketing channels.

Your primary responsibilities:

Client Relationship Management:

• Act as the main point of contact for assigned client accounts, ensuring seamless communication and trust.
• Build and nurture strong, long-lasting client relationships through regular updates, meetings, and consistent engagement.
• Understand client needs, goals, and objectives, translating them into actionable, results-driven strategies.
• Proactively identify opportunities for account growth, including offering additional services or solutions tailored to client needs.

Project Management:

• Coordinate with internal teams, including creative, content, and marketing specialists, to deliver campaigns efficiently and effectively.
• Develop clear project timelines, ensuring deliverables are met on time and at a high standard.
• Track campaign performance and compile detailed, insightful reports for clients, highlighting outcomes, key metrics, and actionable insights.

Strategic Planning:

• Partner with clients to design comprehensive marketing strategies aligned with their business objectives.
• You can stay informed about marketing trends and industry best practices to provide forward-thinking recommendations.
• Conduct regular reviews of account performance, identifying areas for improvement and fine-tuning strategies to enhance results.

Campaign Optimisation:

• Evaluate campaign performance data to uncover trends, insights, and areas for improvement.
• Implement optimisations to campaigns that improve engagement, conversions, and overall ROI.
• Use A/B testing and other methodologies to continually test and refine campaign effectiveness.

Budget Management:

• Oversee client budgets, ensuring campaigns are executed efficiently and within financial constraints.
• Monitor spending and provide clients data-driven recommendations for reallocating budgets to maximise results.

This role is ideal for someone who excels at building client relationships, thrives in a fast-paced environment, and can manage complex, multi-channel campaigns while delivering exceptional results.

You must have:

• Proven Experience: Demonstrable success in account management or related roles, ideally within an agency setting, showcasing the ability to manage client accounts and deliver outstanding results.

• In-Depth Knowledge: Strong understanding of marketing channels, including but not limited to SEO, SEM, social media, email marketing, and content marketing, with practical experience in planning and executing campaigns.

• Outstanding Communication: Excellent interpersonal skills with the ability to clearly and confidently present ideas, strategies, and performance insights to clients and internal teams.

• Exceptional Project Management: Proven ability to manage multiple projects simultaneously, prioritise tasks effectively, and deliver work on time and to a high standard.

• Data-Driven Approach: Analytical mindset, able to interpret campaign data, identify trends, and make evidence-based recommendations to optimise performance.

• Technical Proficiency: Hands-on experience with marketing tools and platforms such as Google Analytics, Google Ads, Facebook Ads Manager, and similar tools, ensuring a high level of technical competency.

• Professional Certification: Certifications such as Google Ads Certification or equivalent are required, demonstrating a commitment to professional development and expertise.

This role is suited to someone with a potent blend of strategic thinking, technical skills, and a passion for delivering exceptional client outcomes in a collaborative and dynamic environment.

Required Skills/Experience:

• 5+ years of experience actively using required skills
• Preferably an agency environment experience
• Based in the UK

Does this sound like you…

This Senior Digital and Growth Manager position offers an exciting opportunity to work in a dynamic, fast-paced, and collaborative environment, managing innovative and impactful campaigns for diverse clients. We'd love to hear from you if you are passionate about marketing and have a proven track record of driving results.

To apply, please submit your cover letter and CV, clearly stating your motivations for applying and why you believe you are the right fit for this role. We're very interested in your skills and experience, including how they align with the responsibilities and requirements outlined. This is your chance to showcase how your expertise and passion can contribute to our team's success

What we're offering:

• Join an established B-Corp, purpose-led marketing agency
• Competitive Salary Based on Experience
• 22 Days Holiday + Christmas to New Year
• Bonus Scheme/ assessed annually around the business success
• Private Healthcare Scheme
• Training/Development Opportunities (particularly in Digital Marketing)
• Free Parking
• Working Flexibility/Remote Working
• Pension (Auto Enrolment)
• Mileage Expenses
• Unlimited Tea & Coffee
• 'Great Places to Work Accredited Business

Reporting to: Head of Development

Salary: £Neg + Bonus + Private Healthcare

Location: Hybrid – Remote & Main Office (Mirfield)

Job Type: Full-time with flexible working available