Italian and French speaking Customer Service Administrator

2 weeks ago

London, United Kingdom The Language Business Full time

Italian and French speaking Customer Service Administrator

Our client is a leading and well established global technology brand who are looking for a fluent French and Italian speaker to support business customers with calls, emails and live chat for the EMEA territory.LOCATION

REMOTE AND OFFICE BASED WORK. Working in the office Tuesdays, Wednesdays and Thursdays in the week, 2 days remote. It will be 4 days a week in the office for training (for the first month). The office is based in the South West London area (45 minutes direct from Waterloo)

SALARY

£27,500 basic salary plus bonus (typically 15-20% of salary which is between £4,125 - £5,500 per year, paid quarterly)

LANGUAGESFluency in English, Italian and French is essential COMPANYOur global client is a world leading brand in the technology industry. THE JOBYour main responsibility will be to support all Italian and French speaking business customers with calls, emails, social media and live chat queries and also coordinate product returns from the EMEA territory and will include the following responsibilities:

  • Provide first level customer support in Italian and French
  • Manage the Customer Service and Email databases ensuring that a 24-hour response is achieved
  • Monitor service levels and customer satisfaction and contribute actively towards a smooth customer experience
  • Communicate with customers via e-mail and phone and deal with complaints where necessary
  • Provide support to customers via Social Media platforms
  • Manage requests from distributors, resellers and endusers from the EMEA region
  • Deal with special product requests from Technical Support
  • Attend product training

CANDIDATE EXPERIENCE / SKILLS

  • Fluency in English, Italian and French is essential
  • Previous experience in customer service or administration is a preference
  • Good skills and understanding of social media platforms is preferred
  • Excellent communication skills
  • Ability to co-ordinate and resolve a variety of customer queries

SALARY£27,500 + bonus (15-20%, up to £5,500 per annum) + excellent benefits including:

  • 24 days holiday increasing after service PLUS up to 8 Bank Holidays a year
  • Pension after two months - 6% contribution from the company
  • 75% REIMBURSEMENT OF TRAVEL (up to £120 per month)
  • Private medical insurance - FULLY EXPENSED BY THE COMPANY plus 50% SUBSIDY FOR PARTNER
  • Permanent health insurance
  • Gym membership (up to 50% paid for by the company)
  • Life Assurance
  • Free tea/coffee and subsidised vending
  • Cultural and subsidised lunch AND MORE

WORKING HOURS38.5 hours per week (8am - 5pm, Monday - Thursday with 1 hour lunch and 8am - 3pm on a Friday with 30 minutes lunch. For the 1st month of the job, in training, you will be required to work in the office 4 days a weekPlease apply for this role, the client are actively interviewing and the role is to start as soon as possible (ideally within 1-2 months)

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