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Service Innovation Assistant

4 months ago

Buckinghamshire, United Kingdom FS1 Recruitment - Marketing, Digital & Creative Recruitment Full time

Our growing client is looking for a Chartered Assistant to join their team. The successful candidate will maintain a consistently high level of customer service for all stakeholders by utilizing processes and systems effectively, ensuring that tasks are accomplished in accordance with agreed-upon targets and key performance indicators (KPIs). Efficiently administer chartered-related activities, facilitating seamless information flow among essential stakeholders.

Responsibilities:

  • Archive Chartered-related documentation in compliance with the Retention Policy.
  • Provide administrative assistance to the Chartered Team Leader.
  • Maintain accurate records in both the database and paper format.
  • Respond effectively to Chartered standard queries via email, web chat, and phone, meeting agreed-upon SLAs for response times.
  • Facilitate communication with ChPP assessors, aiding in the coordination of assessor availability for written submissions and interviews.
  • Implement robust operating procedures for ChPP processes, covering both UK and overseas candidates.

Skills and Requirements:

  • Educational Qualifications: Successful completion of GCSEs, including Mathematics and English, or equivalent qualifications.
  • Experience: Proven track record in a customer services role, demonstrating effective communication skills through email, telephone, and web chat interactions.
  • Knowledge: Proficiency in Microsoft Office and intermediate-level database IT skills.
  • Skills: Exceptional time management, high attention to detail, Strong communication skills, adept at building and maintaining relationships.

Benefits:

  • 25 days holiday + Bank Holidays.
  • Private healthcare and dental cover is available after completion of probationary period.
  • Pension scheme.
  • Life assurance at four times the salary.
  • Salary sacrifice schemes.
  • Free parking on site.
  • One paid volunteering day per year.
  • Hybrid/flexible working options are available dependent on job role

FS1 Recruitment is a UK-based recruitment agency providing solutions within the Sales, Marketing and Creative fields for permanent, freelance and contract positions please contact us to discuss one of our many positions.