Principal Service Design Consultant
1 week ago
Our client is a large consultancy in the UK and is particularly successful working on MoD, Government and Public Sector contracts. They are looking for 5 or 6 Service Designers to join their consulting team to work with those clients
This person will work very closely with the users and the business to design an end-to-end service that covers technology and business requirements. This is not a Service Delivery/ITIL role.
They are recruiting across the levels, but it is imperative that you have either worked within Defence, National Security or Public Body, either via a consulting or civil servant role.
This is a hybrid role with a minimum of 3 days per week on site. You need to be happy to travel to other locations as required.
Key responsibilities- Work with customers to gather their user experience requirements.
- Work with businesses to understand policy/regulatory requirements and define measurable service goals and objectives.
- Look across complex end-to-end technology processes covering apps, websites, back-end systems.
- Work across discovery, alpha, and beta phases to ensure that requirements are met at every stage.
- Conduct research and analysis to understand user needs, pain points, and behaviours across large and complex journeys.
- Develop service blueprints, customer journey maps, and other service design artifacts to visualise and communicate the end-to-end service experience.
- Integrate design decisions across the multiple layers involved in delivering and running a service, including people, process, policy, legal, data, technology, etc.
- Identify opportunities for service improvement and innovation and propose design solutions.
- Facilitate workshops and co-design sessions with users, stakeholders, and cross-functional teams.
- Work closely with user researchers to integrate user insights into service design decisions.
- Experience in a similar Service/Product/UX design role within Government, Defence, or National Security.
- Both technical and business-focused skills, who can articulate the outcomes and value of their work.
- Proven experience in service design, designing end-to-end services comprised of multiple digital products and touch points.
- Strong understanding of user-centred design principles and methodologies.
- Excellent visual and verbal communication skills.
- Experience working collaboratively in cross-functional teams and managing multiple stakeholders.
- Ability to translate user insights into actionable design solutions.
- Familiarity with agile and iterative design processes.
- Holidays, starting at 25 days a year.
- A flexible contributory pension arrangement with matching contributions.
- Life assurance of six times your core salary (up to a maximum of six times the Earnings Cap, in force at date of death).
- Occupational sick pay.
- Personal accident insurance.
- Mobile phone is not fully funded but you can claim on expenses for business use.
Our client is committed to providing a diverse and inclusive workplace and welcomes applications from all backgrounds.
You will be required to hold a minimum of SC Clearance. If you do not hold an active SC clearance, please familiarise yourself with the vetting process before applying.
#J-18808-Ljbffr-
Senior Principal Designer
2 months ago
Cheltenham, United Kingdom CV-Library Full timeAn independent, forward-thinking construction consultancy in Cheltenham is seeking an experienced Principal Designer to join their team, contributing expertise in health and safety consultancy across diverse construction projects. This is an exciting opportunity for a Principal Designer who is eager to play a vital role in a growing consultancy known for...
-
Construction Services Design Manager
3 hours ago
Cheltenham, Gloucestershire, United Kingdom Design Installation Service Full timeDesign Installation Service, a leading Mechanical Services Contractor, is seeking a highly skilled Construction Services Design Manager to join their team in Cheltenham. As a key member of the design team, you will be responsible for delivering high-quality building services designs that meet client requirements.The ideal candidate will have experience in...
-
Design Installation Service | Junior
2 weeks ago
Cheltenham, United Kingdom Design Installation Service Full timeJunior / Trainee Building Services Design Contracts Manager who has some experience in the construction or building facilities management industry and an interest in construction is required to join our team at Design Installation Service, an established design and build company based in Cheltenham providing building services throughout the construction...
-
Building Services Design Contracts Professional
4 weeks ago
Cheltenham, Gloucestershire, United Kingdom Design Installation Service Full timeAbout Design Installation ServiceWe are a leading Mechanical Services Contractor specialising in the design, installation, testing and commissioning of commercial and industrial building services. Based in Cheltenham, our team of over 70 people works on contracts across the UK and Ireland.Job DescriptionWe have an exciting opportunity for a Junior / Trainee...
-
Cheltenham, United Kingdom Design Installation Service Full timeJunior / Trainee Building Services Design Contracts Manager who has some experience in the construction or building facilities management industry and an interest in construction is required to join our team at Design Installation Service, an established design and build company based in Cheltenham providing building services throughout the construction...
-
cheltenham, United Kingdom Design Installation Service Full timeJunior / Trainee Building Services Design Contracts Manager who has some experience in the construction or building facilities management industry and an interest in construction is required to join our team at Design Installation Service, an established design and build company based in Cheltenham providing building services throughout the construction...
-
Principal Service Design Consultant
1 week ago
Cheltenham, United Kingdom Datasource Full timeIntroduction Our client is a large consultancy in the UK and is particularly successful working on MoD, Government and Public Sector contracts.They are looking for 5 or 6 Service Designers to join their consulting team to work with those clients!This person will work very closely with the users and the business to design an end-to-end service that covers...
-
Cheltenham, Gloucestershire, United Kingdom Design Installation Service Full time €50,000Junior / Trainee Building Services Design Contracts Manager who has some experience in the construction or building facilities management industry and an interest in construction is required to join our team at Design Installation Service, an established design and build company based in Cheltenham providing building services throughout the construction...
-
Principal Design
2 months ago
Cheltenham, United Kingdom CV-Library Full timePrincipal Design & Development Engineer - Attractive - Gloucestershire - Permanent Manufacturing Equipment and Machinery - Electrical, Industrial and Automation A Principal Design & Development Engineer is required to join an international Electrical, Industrial and Automation Company that is expanding their product development team. The Principal Design...
-
Principal Design
4 weeks ago
Cheltenham, United Kingdom Jonathan Lee Recruitment Ltd Full timePrincipal Design & Development Engineer - Attractive - Gloucestershire - Permanent Manufacturing Equipment and Machinery - Electrical, Industrial and Automation A Principal Design & Development Engineer is required to join an international Electrical, Industrial and Automation Company that is expanding their product development team. The Principal Design &...
-
Principal Design
1 day ago
Cheltenham, United Kingdom Jonathan Lee Recruitment Ltd Full timePrincipal Design & Development Engineer - Attractive - Gloucestershire - Permanent Manufacturing Equipment and Machinery - Electrical, Industrial and Automation A Principal Design & Development Engineer is required to join an international Electrical, Industrial and Automation Company that is expanding their product development team.The Principal Design &...
-
Cheltenham, Gloucestershire, United Kingdom Design Installation Service Full time €50,000Junior / Trainee Building Services Design Contracts Manager who has some experience in the construction or building facilities management industry and an interest in construction is required to join our team at Design Installation Service, an established design and build company based in Cheltenham providing building services throughout the construction...
-
Cheltenham, United Kingdom Design Installation Service Full timeJunior / Trainee Building Services Design Contracts Manager who has some experience in the construction or building facilities management industry and an interest in construction is required to join our team at Design Installation Service, an established design and build company based in Cheltenham providing building services throughout the construction...
-
Cheltenham, United Kingdom Design Installation Service Full timeJunior / Trainee Building Services Design Contracts Manager who has some experience in the construction or building facilities management industry and an interest in construction is required to join our team at Design Installation Service, an established design and build company based in Cheltenham providing building services throughout the construction...
-
Cheltenham, United Kingdom Design Installation Service Full timeJunior / Trainee Building Services Design Contracts Manager who has some experience in the construction or building facilities management industry and an interest in construction is required to join our team at Design Installation Service, an established design and build company based in Cheltenham providing building services throughout the construction...
-
Cheltenham, United Kingdom Design Installation Service Full timeJunior / Trainee Building Services Design Contracts Manager who has some experience in the construction or building facilities management industry and an interest in construction is required to join our team at Design Installation Service, an established design and build company based in Cheltenham providing building services throughout the construction...
-
Cheltenham, United Kingdom Design Installation Service Full timeJunior / Trainee Building Services Design Contracts Manager who has some experience in the construction or building facilities management industry and an interest in construction is required to join our team at Design Installation Service, an established design and build company based in Cheltenham providing building services throughout the construction...
-
Cheltenham, Gloucestershire, United Kingdom Design Installation Service Full time £50,000About Design Installation ServiceDesign Installation Service is a leading Mechanical Services Contractor specialising in the design, installation, testing and commissioning of commercial and industrial building services. We have been delivering mechanical and public health building services projects since 1972.Job SummaryWe are seeking a talented Mechanical...
-
Principal Service Design Consultant
1 week ago
Cheltenham, Gloucestershire, United Kingdom Datasource Full timeIntroduction Our client is a large consultancy in the UK and is particularly successful working on MoD, Government and Public Sector contracts. They are looking for 5 or 6 Service Designers to join their consulting team to work with those clients! This person will work very closely with the users and the business to design an end-to-end service that covers...
-
Service Design Consultant
1 month ago
Cheltenham, United Kingdom Searchability NS&D Full timeJob Description Position: Service Design Consultant (Consultant - Senior Consultant) Location(s): Cheltenham or Bristol Clearance: Applicants must currently hold SC clearance as a minimum with a view to obtain higher. The ideal candidates will already be cleared to the highest UK government level (DV) Searchability NS&D have teamed up with a global...
