Professional Services Senior Consultant

Location: Remote UK, United KingdomThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.Position SummaryThales data protection solutions are at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.Within this business line, the Cybersecurity Professional Services Senior Consultant is responsible for deploying and implementing our data security solutions in customer enterprise environments. In this position, the consultant has a central role in the organization, generating revenue in coordination with sales, interfacing with the customer, AND coordinating with R&D and product management to enhance and optimize the solution to meet customer’s needs.This is a highly hands-on and technical role with extensive customer facing responsibilities. The individual will work with cross functional teams at customer sites focusing mainly on IT security, encryption and key management, to install and configure our data protection products.Ideal candidate must be self-motivated and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base and new products. Service oriented. Business driven. Candidate must be organized and analytical, adept at working in a team environment and able to handle multiple priorities.Essential Functions / Key Areas Of ResponsibilityThe professional Services Senior consultant main functions and responsibilities will include:Assisting engagement specialist to scope complex Thales products’ deployment.Set up conference calls with customers to review deployment plans, pre-requisites and best practicesProvide onsite or remote consulting services and support to Thales customer with a focus on high quality, accuracy and customer satisfactionRecord project activities in the department project management applicationDevelop and deliver technical hands-on product deep knowledge transfer to customersTrack and ensure successful completion of high impact projects by creating project scoping plans, design guides and relevant documentationFunction as technical point of contact for customer deployments and as a mentor for other team membersDelivery of customer engagement in Database Activity Monitoring, Web Application Firewall, Secure Sphere, Data Risk Analytics and Data Risk Intelligence.Design – Role, Policies and ProceduresDocumentation and hands on deployment including hardware security modulesProvide training and knowledge transferProvide strong product and professional services solution presentation to difference audiences, internal and external.On top of his delivery mission, Senior Consultant must have the skills below:Empowers project delivery success by sharing content on delivery best practices and product trainingReports on product quality, top issues, improvement initiatives and feedback to consultant technical leader.Educates customers on related products, discover new use cases, and positions potentials professional services upsell opportunities.Willing to implement the organizational vision in a continually evolving environment.Able to drive Customer to implement a plan, minimize escalations and secure PS Invoicing in line with sales target for projectsWorks with cross regional team on technical missions to prepare deployment of new solutions for PS consultants teamTechnically drives complex projects involving large diversities of technologies and products, teams and regions.Able to manage “Staff Augmentation Services” for customer: Our Staff Augmentation Services enable our customer to strengthen their teams with technical cybersecurity expertise and specialized database security knowledge in order to protect customer information assets.Supports engagement manager in the pre-sales phase of complex scope of work definition and workload estimationVersed with security best practices and help customer through consulting best practices to be implemented in customer environment.Minimum Requirements: Skills, Experience & EducationEducation: B.A./B.S. degree required (preferably Computer Science, Information Services, or a related field).Experience:5+ years as Security Technical ConsultantExperience in onsite and remote projects delivery model.Able to deploy all Data Security products including, but not limited to, Data Security Fabric, Secure Sphere, Data Risk Analytics and Data Risk Intelligence.Preferred QualificationsTechnicalExperience with Web Application Firewall-P (WAF-Prem)How to deploy Web Applications / firewallSizing and technical pre-requisitionsHow to configure and analyzeFine tune and configure reporting and integration(s).Experience with Data Risk Analytics (DRA)How to deploy on VMWare, AWS, AzureAbility to extract audit data from Agent Gateways to DRA AnalyticsHow to create lists and perform tuningExperience in performing Health-ChecksLow level troubleshooting; routine system checks; documenting findings and scope for improvements.Experience with Database Activity Monitoring (DAM) / Secure SphereHow to deploy on VMWareSizing basic gatewaysHow to install agents (windows; non-windows)How to undergo data classification scans; vulnerability scansAbility to troubleshoot on gateways and agentsExperience with Windows server administration.Comfortable with Active Directory, power shell, NTFS administration and group policy administration.Soft SkillsHigh energy, flexible, pro-active and excellent resistance to stressVerbal and no verbal communication, listening:Ability to present solutions, rather than problemsAbility to express complex ideas in a manner befitting the audience.Team-workingNegotiation: A strong “can do” attitude. Willing to accommodate and innovate to ensure customer satisfaction.Problem solvingCustomer drivingCustomer crisis managementAble to manage complex projects Additional SkillsKnowledge of applications such as WebSphere, Apache Tomcat, JBossProgramming background and experience (Java, C++, .NET, SQL, XML)Experience in Storage solutions (NetApp, Dell, HP, etc.)Relevant security or professional certifications: CISM, CISA, CISSP, ITIL v3, PMPCloud Certifications: AWS, Azure, Google Cloud.Experience with Splunk, MongoDB, SAP/Hanna and/or TeradataIn line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.Great journeys start here, apply now