3rd Line Engineer

3 weeks ago

Princes Risborough, United Kingdom 1TECH STAFFING LIMITED Full time

3rd Line Support EngineerPrinces Risborough, Buckinghamshire£32,000 £40,000 per annumAn excellent opportunity has arisen for an experienced and enthusiastic 3rd Line Support Engineerto join a well-established and growing IT services organisation supporting schools in the Buckinghamshire area.This role is ideal for someone who enjoys problem-solving, mentoring others, and delivering a high standard of technical support and customer service within a dynamic environment.The RoleReporting to the Service Desk Manager, youll act as the main technical escalation point for 1st and 2nd line engineers, as well as taking the lead on IT projects and complex technical issues.Key Responsibilities:Provide 2nd and 3rd line technical support to clients, ensuring exceptional service levels.Troubleshoot and resolve complex technical issues efficiently.Mentor and support 1st and 2nd line engineers to build team capability.Ensure IT systems and networks are compliant with relevant policies.Lead IT infrastructure and network installation proje...

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