Customer Delivery Manager, Global Enterprise Services

Amazon Leo is Amazons low Earth orbit satellite network. Our mission is to deliver fast reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools hospitals businesses and government agencies Amazon Leo will serve people and organizations operating in locations without reliable connectivity.The Amazon Leor business operations team is looking for a Customer Delivery Manager to join our Enterprise Service Delivery this role you will work closely with customers to design implement and manage the onboarding and delivery of Leo Satellite Services to meet the customer technical requirements and business objectives. You will be responsible for managing the customer experience as part of service launch or post-sales activities. This includes leading the implementation process ensuring adherence to best practices optimizing performance identifying opportunities for upsell or introduce value added services and managing risks throughout the project or ongoing service contract. This role will interface with cross-functional business development sales service delivery and enterprise customers to conduct early on-site testing technical onboarding and acceptance testing for Leo enterprise customers. Join us and make a difference for people and businesses around the world.This position may require access to information technology or hardware that is subject to export control laws and regulations including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality citizenship and any other factors considered by the applicable export control regulations.Key job responsibilities Collaborate with sales and business development leaders to plan and execute technical on-boarding and acceptance testing for Leo Satellite Services delivered to enterprise and mobility customers Manage assisted ordering process system integration and acceptance process for Leo business customers spanning telco backhaul industrial IoT corporate enterprise aviation maritime and other mobility customers Work with Leo product / program management AWS partner ecosystem and end-customer IT / technology network teams to ensure that system acceptance testing and validation meets schedule and quality requirements Collaborating with stakeholders to gather customer requirements and propose effective delivery strategies Manage the customer experience through project tracking and timeline deliverables identifying risks and gaps ahead of time to ensure a smooth and positive customer onboarding Advocate for the customer experience coordinating with Customer Care teams around the rules of engagement during and post service delivery- Extensive years of working directly with enterprise or mobility customers leading complex end-to-end system integration or on-site service delivery projects- Tenured experience in project management of technical programs- Experience in consulting services business development or technical sales- Years of hands-on work managing complex wireless or network technology deployments- Experience working directly with satellite or cellular technology- Active project management certification (PMI-PMP CSM SAFE)- Excellent communication and presentation skills with experience preparing project communications and presenting to diverse audiences- Strong RF experience (telco or satellite) with hands-on experience managing site surveys installation best practices assessing link budget/SINR signal interference spectrum management / coordination with other wireless systems- Knowledge of wireless technologies Satellite Payloads Ground Systems and Operations 2G/3G/4G/5G Packet Core and RAN Data Plane vs Control Plane VoIP Emergency Services 3GPP StandardsAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.Required Experience:Manager Key Skills Project Management Methodology,Kanban,Project / Program Management,Agile,Waterfall,Project Leadership,Application Development,Project Management,Scrum,Microsoft Project,SDLC,Project Implementation Employment Type : Full-Time Experience: years Vacancy: 1