Clinic Manager

2 weeks ago

Manchester, United Kingdom Optical Express Full time

Location - Manchester - Bridgewater & St Johns


Hours - 40 hrs per week, Full Time


Salary - Commensurate with experience displayed


Following their recent acquisition, The Harley Medical Group and sk:n clinics are now part of the same Group that owns Optical Express and ACES, two of the leading ophthalmology providers, dedicated to giving both private and NHS patients world class levels of service and clinical care.

We are looking for a Hospital Clinic Manager to join our Manchester site which will include Optical Express, sk:n & The Harley Medical Group. You will be working on a rota that includes weekends.


The job holder will also have full responsibility for the St Johns clinic.


Reporting to the Divisional Support Manager, you will play a key role in ensuring your clinic operates efficiently and achieves financial performance by:


  • Leading, motivating and managing a high performing team
  • Promoting team work, communication and collaboration between the clinical and retail teams across the brands.
  • Delivering industry leading customer service across Ophthalmology, Aesthetic and Cosmetic services and surgeries.
  • Ensuring levels of professionalism, customer care, product knowledge and sales skills meet or exceed the company standard.
  • Effective team rostering and involvement with recruitment when required, ensuring we have the right people in the right place at the right time.
  • Ensuring audit, policies, procedures and medical governance standards are met at all times.
  • Being responsible for all aspects of Health and Safety for the Clinic and the team members, ensuring all guidelines and legal requirements are upheld.
  • Lead team to maximise sales and conversion opportunities with all clients/patients across all brands, influencing and advising on the most suitable and appropriate solution for their needs.


What's in it for you?

As a Clinic Manager working for Optical Express you will receive structured training and on-going support to achieve success through the development of your team, world class service, exacting standards and financial rigor.

  • Generous basic salary, plus excellent bonus potential
  • 29 days holiday (inc. bank holidays)
  • Substantial discounts across the brands, including free eye tests, laser eye surgery and intraocular lens surgery
  • Ongoing personal development ad
  • Finally, it’s an opportunity to join the UK’s market leaders within the rapidly expanding Aesthetic, Cosmetic and Optical industries. You too could be changing lives by helping people to achieve greater self-confidence through better skin and eye health.


Skills & Experience required:

  • Ideally you’ll have a minimum of three years Management experience gained within either the Private Health, Aesthetics, Hospitality, Retail or Service sectors.
  • Experience of working within a target driven and fast paced environment.
  • Proven people management skills, capable of building and leading high performing teams.
  • Excellent organizational and communication skills
  • Experience of P&L Accounts or budgetary management to control costs.
  • A positive ‘can do’ attitude.
  • Drive, determination and ability to overcome ambiguity and the daily challenges of ‘management’.
  • A good understanding of statutory policies such as HR and Health and Safety. Experience of CQC policies and procedures is a distinct advantage.
  • Genuine desire to work in the Aesthetic and Optical Industries.


This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.


Optical Express is an equal opportunities employer.

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