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Customer Service Executive
2 months ago
Customer Service Executive Role
As a Customer Service Executive, you will play a pivotal role in managing business-to-business (B2B) key accounts and end-to-end (A to Z) customer relations for our leading electronics manufacturing and distribution company. This position requires a proactive individual who can efficiently manage multiple responsibilities in a fast-paced environment.
Customer Service Executive Key Responsibilities:
- Account Management: Develop and maintain strong relationships with key B2B accounts, ensuring a seamless flow of communication and service.
- Stock Management: Monitor and check stock availability regularly to meet customer demands and avoid disruptions in supply.
- Supply Chain Coordination: Organize and oversee the supply chain processes to ensure timely delivery of products.
- Stakeholder Liaison: Act as the primary point of contact between internal stakeholders (including production, sales, and logistics teams) and external clients to facilitate efficient operations.
- Customer Communication: Keep customers informed about their shipments, stock levels, and any potential delays or issues.
- Issue Resolution: Address and resolve any customer issues swiftly to maintain service excellence.
- Team Meetings: Participate in and occasionally lead meetings with customers and internal teams to discuss updates, issues, and strategies for improvement.
