IT Technician Apprentice

Employer description:In 2008 James Morris and Bradley Clegg formed Concero to help design build and support education organisations by delivering outstanding specialist technology services and solutions.Overview:The IT Technician Apprentice plays an essential role in the caring successful delivery of our education-centric technology primary focus is to attend and enable school communities to feel comfortable and confident using education technology for teaching and learning by providing the technical know-how to deliver the best possible digital will be providing broad 1st line technical problem solving/network management as well as building strong relationships based upon honesty trust and respect with the school leadership and teaching/support staff and ensuring contractual compliance against KPIs and Service Level Agreements (SLA).Responsibilities:Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customerManagement of problems to resolution for any network or equipment failures including and not restricted to: software hardware and infrastructure problems as defined by the SLA. This will include computers servers peripherals and cloud-based applicationsEnsure that all systems change request forms service calls and queries used to carry out work activities are updated on a real time basis including the completion of detailed and accurate call notesAct as point of contact regarding all technical issues with manufactures suppliers ISP and external support organisationsManage day-to-day tasks time and responsibilities to ensure that service levels are achieved; proactive maintenance and change implementation objectives are metProactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic wayIdentify and raise issues escalate or resolve where required and offer solutions to queries providing a customer interface (using all means for communication tools) to ensure the best possible customer experienceMaintain a professional and effective working relationship with customers and work colleagues at all levels and at all timesDesirable skills:Basic IT skillsWillingness to learnTeam playerCommunication skillsAttention to detailInitiative and driveEntry requirements:3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectGCSE Maths and English (or equivalents) at grades 3 (D or above)Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.For more information please visit the UK ENIC website.Working hours: 37.5 hours per week.Benefits:Health & wellness: We take health and wellness seriously. Our benefits package includes medical and dental and vision optical coverage cover for employees and their partners and dependents (based on age).Flexibility: Concero is a safe secure and supportive place to work centred around a flexible working believe that quality time outside the office is vital which is why we offer a competitive holiday allowance (plus bank holidays).Future prospects:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.About QA:Our apprenticeships are the perfect way to gain new skills earn while you learn and launch yourself into an exciting future. With over 50000 successful apprenticeship graduates were a top 50 training provider dedicated to helping you succeed. Interested Apply nowPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. Required Experience:IC Key Skills IT Experience,Network Administration,Active Directory,LAN,Computer Networking,Computer Skills,Windows,Remote Access Software,Help Desk,IT Support,Operating Systems,Troubleshooting Employment Type : Trainee Experience: years Vacancy: 1