IT Infrastructure Analyst

3 weeks ago

Morpeth, United Kingdom Piramal Pharma Solutions Full time

Job DescriptionIT Systems Infrastructure Engineer – Piramal Pharma Solutions, MorpethAs the IT Systems Infrastructure Engineer, you will play a pivotal role in managing and troubleshooting the IT systems infrastructure at our Morpeth site. You’ll serve as a Level 3 technical escalation point for on-site IT Support Engineers and collaborate with consultants and contractors on project-specific initiatives. Your expertise will ensure the seamless operation of IT services — directly contributing to our mission of delivering high-quality pharmaceutical solutions. 💊🚀 Your RoleManage and troubleshoot the IT Systems Infrastructure function at the Piramal Pharma Solutions site in Morpeth.🧩 Act as Level 3 technical escalation for on-site IT Support Engineers and project-specific contractors/consultants.📊 Monitor key service metrics (quality, customer satisfaction, SLAs, etc.) and refine processes for continuous improvement.🧱 Support IT Operations and Application teams with technical assessments and infrastructure design.🤝 Collaborate with Corporate IT and vendors

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