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Customer Service Executive

2 months ago

Surrey, United Kingdom Utility People Full time

Hybrid-working - Guildford (3 days per week in office)

Do you have experience of working within a customer service position and helping business customers via telephone and emails? We are looking for anexperienced Customer Service professional, experienced in supporting customer throughout their entire journey. You will be responsible for providing product/services information, answering questions, and resolving any emerging problems that customers might face, with accuracy and efficiency. This is a fantastic first step into the Energy Industry where there are excellent progression opportunities and successful career paths If you have customer service experience and a solution driven approach, you?re comfortable using MS Excel and you have excellent communication skills ?APPLY NOW

Responsibilities:

  • Managing customer portfolios (excluding sales) from onboarding to completion
  • Setting up customers on internal CRM
  • Prepare Customers for tender
  • Manage relationships with customers and supplier to handle queries
  • Handling Change of Tenancy (COT) requests
  • Resolving objections and terminations
  • Managing meter installations and removals
  • Addressing MOP & DCDA-related cases

Key skills and experience:

  • You have a keen eye for detail, are analytical, and maintain accuracy under pressure.
  • Solution driven approach when helping customers
  • Used to speaking with business customers.
  • You are a hardworking, reliable individual with a proven track record of delivering high-quality customer service.
  • You possess a "can-do" attitude and are willing to go the extra mile for customers.
  • You demonstrate excellent interpersonal, and organizational/time management skills.
  • You possess strong self-discipline, critical thinking skills, and a problem-solving.
  • You thrive in a collaborative environment and can effectively communicate
  • You are proficient in Microsoft Office Suite (Excel, Word, Outlook).

What is in it for you?

Salary up to £25k + Bonus

Benefits ? 25days holiday + 1 day for every years service, private health care, excellent progression opportunities, flex hours, company events/trips