Operations and Technical Support Lead Officer

4 weeks ago


Northampton, United Kingdom Opus People Solutions Full time

Operations and Technical Support Lead Officer (Planning) Location: Northamptonshire - Hybrid - 1-2 days in the officeSalary: £55 p/hContract: Full-time, 3 months contract Are you an experienced leader with a passion for delivering high-quality planning services?North Northamptonshire Council is seeking an Operations Lead Officer to play a pivotal role in supporting the Planning Service and driving operational excellence across our Growth and Regeneration Directorate. About the Role As Operations Lead Officer, you will: Manage and develop a team responsible for project management, performance monitoring, and administrative support.Oversee financial processes including invoicing, budget monitoring, and forecasting.Monitor and report on performance indicators and project milestones, ensuring compliance with internal and government standards.Lead on data management and reporting to support strategic decision-making.Coordinate IT systems for planning, providing training and support to users.Handle customer feedback, complaints, and statutory requests (FOI, EIR, SAR) in line with GDPR.Support senior managers in delivering service plan objectives and continuous improvement initiatives. What We're L...


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