Client Technical Manager

2 weeks ago

Liverpool, United Kingdom KYOCERA Document Solutions UK Full time

Division: ICT Services

Department: ICT Sales Consulting

Reports to (Job Title): Senior Client Success Manager


Main Goal

The mission of the Client Technical Manager (CTM) is to transform the way our customers work, to lead them through their digital transformation, and support their business outcomes. Improve experience for our customers, and provide a technical vision, whilst maximising the use of Kyocera products and services.


Responsibilities/Tasks

The CTM is a technical expert, working with existing customers to help define technical roadmap, by providing technical consultancy on Kyocera products and services.

The CTM provides feedback to Kyocera to identify complementary solutions to extend the breadth of Kyocera’s technical portfolio and help to uncover new routes to market.

Establish and build key relationships with named clients.

Understand customer’s technical landscape and their future technical vision. Where required provide visionary leadership to customers to help them set a digital transformation vision.

Produce and manage a technical roadmap that enables customer to meet their digital vision.

Provide consultancy on Kyocera products and solutions, providing best practice advice, to help customers maximise their adoption and consumption of services.

Proactively promote & support Kyocera’s ICT solutions and managed services.

Ensure all account management activity is in line with a client’s expectations and stimulate a feeling of loyalty whenever possible. Be a go to person within our customer base in addition to the allocated account manager

Provide a sounding board for all clients to suggest process improvements and review all recommendations supporting operational efficiencies

Work with other Kyocera teams to document issues and manage through to conclusion.

Develop technical account plans for customers in line with Kyocera products and services

To assist sales and internal Kyocera staff to maximise revenue opportunities

Share expertise and technical information with all departments through various means to ensure they have maximum capability and knowledge

Maintain high level of technical acumen

Maintain high level of communication internally and externally at all times

Continually optimise client’s solutions through review, discussion and education of the Kyocera portfolio.

Provide technical expertise to Kyocera’s support departments to assist technical resolution.

Lead regular technical review meetings with assigned customers

Any other tasks as directed

Knowledge, Experience & Skills

  • Experience working with and influencing C-level customer team.
  • Great interpersonal skills in order maintain and grow customer relationships.
  • This person will need to have worked in the Managed Services industry and must be able to communicate at an extremely high level in order to give KDUK-G the necessary credibility to retain our existing customer base, support future sales opportunities, increase the level of customer satisfaction and most importantly be able to identify new sales opportunities and upsell from our entire portfolio.
  • Essential experience of ICT. Three years plus experience as a Service Delivery/Client Success Manager preferably for an MSP.


Competencies & Key Success Factors

Committed to fostering an inclusive culture and values a representative workplace that embraces diversity of thought and experience.

Customer-focused: You take pride in your customer engagement and satisfaction metrics.

Professionally energetic: You have a tenacious attitude & approach toward customer satisfaction, always operating within the Insider Intelligence values.

A confident communicator: You can effectively tailor messaging to ideal end-users to articulate the value in meeting their business objectives, whether in person, on the phone, or via email.

Interest in selling to, working in, or a degree relevant to SaaS solutions, media, agencies, marketing/ advertising, or financial services companies

Experience delivering presentations or training, SaaS platform preferred


What we can offer you

  • Salary (Competitive)
  • 25 days holiday (All statutory bank holidays relevant to regional country) – 1 extra day after 5 years. Part time/temporary employees is a pro rata equivalent.
  • A buying and selling holiday scheme
  • Life Assurance (4 x base salary)
  • Pension Scheme – A total contribution of 8% – 5% Employer and 3% Employee.
  • Company sick pay (1 week after 6 month probationary period in first year, 4 weeks in years 2-3, 8 weeks in years 4-5 and 13 weeks from year 6 onwards)
  • Enhanced Maternity and Paternity leave
  • Employee Assistance Programme
  • Bike2Work Scheme – salary sacrifice scheme to purchase bikes at a discount
  • Lifeworks – Access to discounts / perks
  • EyeCare – Access to money off for glasses and sight test


Values:

The values that underpin the Kyocera Group are the 5 C’s- Communication, Courage, Commitment, Cooperation and Consciousness. It is our firm belief that employees should live by these values and we would expect that you should show your commitment to these values by carrying out your work fairly and honourably, respecting people, our work as a business, and both our local and global community.

  • Client Projects Coordinator

    6 months ago

    Liverpool, United Kingdom Marketplace Technical Full time

    Industry Regulator seeks an experienced Test Technician, to plan, co-ordinate, carry out and report tests. **Duties may include**: - Provide time, cost and utilisation information to enable accurate time and cost estimates for new work. - Review and evaluate new work requests received from your line manager. - Co-ordinate the execution of work. - Be...

  • Technical Manager

    1 month ago

    Liverpool, United Kingdom QHQ Ltd Full time

    Job Description We have an excellent opportunity for a Technical Manager to join a leading high street Retailer. This is a strategic role, covering Home, Footwear and Accessories so previous experience in these categories is required. Excellent salary + benefits! Key responsibilities include: • Responsible for co-creating and delivering the Client’s...

  • Technical Manager

    1 month ago

    Liverpool, United Kingdom QHQ Ltd Full time

    We have an excellent opportunity for a Technical Manager to join a leading high street Retailer. This is a strategic role, covering Home, Footwear and Accessories so previous experience in these categories is required.Excellent salary + benefits!Key responsibilities include: • Responsible for co-creating and delivering the Client’s Quality Strategy•...

  • Technical Manager

    1 month ago

    Liverpool, United Kingdom QHQ Ltd Full time

    We have an excellent opportunity for a Technical Manager to join a leading high street Retailer. This is a strategic role, covering Home, Footwear and Accessories so previous experience in these categories is required.Excellent salary + benefits!Key responsibilities include: • Responsible for co-creating and delivering the Client’s Quality Strategy•...

  • Technical Support Professional

    3 days ago

    Liverpool, Liverpool, United Kingdom Rise Technical Recruitment Limited Full time

    **Job Summary**Rise Technical Recruitment Limited is seeking a skilled Electrical Field Services Specialist to join our team. As an Electrical Field Services Specialist, you will be responsible for providing technical support to clients in the Liverpool and surrounding areas.**Key Responsibilities:**Conduct site visits to diagnose and resolve technical...

  • Technical Field Specialist

    2 days ago

    Liverpool, Liverpool, United Kingdom Rise Technical Recruitment Limited Full time

    About the RoleAs a Technical Field Specialist, you will be working as part of a leading company in the electrical sector. The role involves providing expert service and support to clients across various locations.Salary and BenefitsYou can expect a salary range of £30,000 to £33,000 per annum, with opportunities for overtime pay. Additionally, you will...

  • Technical Sales Expert

    2 days ago

    Liverpool, Liverpool, United Kingdom Rise Technical Recruitment Limited Full time

    About the Role:Rise Technical Recruitment Limited is seeking a skilled Technical Sales Engineer to join their team. This exciting opportunity involves working with switchgear and transformers, leveraging industry-leading training and progression opportunities.Key Responsibilities:Support sales efforts with technical expertise in switchgear and application...

  • Technical Controls and Automation Expert

    2 days ago

    Liverpool, Liverpool, United Kingdom Rise Technical Recruitment Full time

    We are seeking a talented EC&I Shift Technician to join our team at Rise Technical Recruitment.Job SummaryThis role involves designing, developing, and maintaining control and instrumentation systems for clients across the UK.As an EC&I Shift Technician, you will be responsible for commissioning, testing, and maintaining these systems at client sites.The...

  • Technical Field Specialist

    7 hours ago

    Liverpool, Liverpool, United Kingdom Rise Technical Recruitment Limited Full time

    Service Engineer Job Opportunity:We are seeking an experienced Service Engineer to join our team, covering the Liverpool and surrounding areas. This is a great opportunity to work with a leading company and develop your skills in a dynamic and supportive environment.Key Responsibilities:The successful candidate will be responsible for:Carrying out electrical...

  • Key Account Manager

    2 weeks ago

    East Liverpool, Ohio, United Kingdom Advanced Technical Recruitment Full time

    Take your career to new heights as a Key Account Manager at a leading provider of innovative technologies for gas analysis and leak detection.This exciting opportunity allows you to work from home and reports directly to the Sales Director, overseeing the entire sales process. As part of the Advanced Technical Recruitment team, you will collaborate with the...

  • Technical Support Manager

    4 weeks ago

    Liverpool, United Kingdom Sowelo Consulting sp. z o.o. sp. k. Full time

    Constantly expanding your horizons for greater success ?Having proven leadership experience in a global technical support role ?Great! Please read on as we may have a job for you.Located in the heart of Dubai, also operating in a remote model, our Client is a dynamic enterprise specializing in software development for the FinTech industry.As the Technical...

  • Technical Field Service Electrical Engineer

    2 days ago

    Liverpool, United Kingdom Rise Technical Recruitment Full time

    Job SummaryWe are recruiting for a Technical Field Service Electrical Engineer to join our team. In this role, you will conduct service and maintenance tasks on electrical equipment, including switchgear and circuit breakers.You will work independently, visiting customer sites and conducting fault-finding on electrical equipment. The ideal candidate will...

  • Technical Estimation Specialist

    5 days ago

    Liverpool, Liverpool, United Kingdom Rise Technical Recruitment Limited Full time

    Job Title:Mechanical EstimatorAbout the Role:This exciting opportunity is for a skilled Mechanical Estimator to join our team at Rise Technical Recruitment Limited. As a key member of our team, you will play a crucial role in estimating costs and preparing winning bids for high-value projects.Responsibilities:• Estimate costs and prepare detailed estimates...

  • Technical Project Manager

    2 weeks ago

    Liverpool, United Kingdom The Huntsman Group Full time

    Dream Project Manager Role Alert!Are you ready for a challenge that will put your technical project management skills to the test Do you thrive in fastpaced environments where no two days are the same Look no further! Were on the hunt for a talented Technical Project Manager to join our highachieving IT PMO team in Liverpool.Your Mission:As a Technical...

  • Technical IT Solutions Manager

    2 days ago

    Liverpool, Liverpool, United Kingdom IT Answers LLC. Full time

    We are a dynamic and rapidly growing outsourced IT and cloud services provider based in the UK, serving nationwide clients and working with the latest technologies to bring innovative products to our customers.This role is for a talented Technical IT Solutions Manager who will lead our IT infrastructure management efforts. The ideal candidate will have a...

  • Technical eCommerce Project Manager

    2 weeks ago

    Liverpool, United Kingdom C&C Consulting Full time

    Technical eCommerce Project ManagerRemote opportunity, must be UK based and be able to meet up with the company once a quarter in London with occasional UK client site visits.This award-winning website design and build agency with clients spanning ecommerce, luxury goods and professional services is looking for an eCommerce Project Manager to deliver complex...

  • Senior Technical Manager

    2 weeks ago

    Liverpool, United Kingdom IT Answers LLC. Full time

    Location: Liverpool, UK Job Type: Full Time ABOUT US We are a young, dynamic and rapidly growing outsourced IT and cloud services provider based in Liverpool with nationwide clients and working with the latest technologies to bring some of the most innovative products to our customers throughout the UK. Due to continued success and growth we are on the...

  • Senior Technical Manager

    2 weeks ago

    Liverpool, United Kingdom IT Answers LLC. Full time

    Location: Liverpool, UKJob Type: Full TimeABOUT USWe are a young, dynamic and rapidly growing outsourced IT and cloud services provider based in Liverpool with nationwide clients and working with the latest technologies to bring some of the most innovative products to our customers throughout the UK. Due to continued success and growth we are on the lookout...

  • Technical Leader

    3 days ago

    Liverpool, Liverpool, United Kingdom QHQ Ltd Full time

    Job Title: Technical ManagerWe are seeking a highly skilled leader to spearhead our technical team in delivering exceptional quality and compliance across Home, Footwear, and Accessories categories.Estimated Salary: £80,000 - £110,000 per annum depending on experienceKey Responsibilities:Develop and implement the Client's Quality Strategy with the...

  • Sales Manager

    4 weeks ago

    Liverpool, United Kingdom Advanced Technical Recruitment Full time

    A leading provider of innovative technologies for gas analysis and leak detection is now looking for an additional Key Account Manager to look after their customers throughout UK and Ireland.Working from home, and reporting to the Sales Manager, you will be responsible for the full sales life cycle.Providing support and advise to key strategic customers in...