Floor Duty Manager

The essential ingredient at the heart of our business is our people so we are searching for an experienced Duty Manager with a background in exceptional food catering services to join our business and work at one of our highly prestigious education settings.As a Duty Manager you willTo ensure that customers are given a prompt and efficient service and expectations are consistently exceeded.To regularly monitor customer feedback and produce a suitable action plan based on the results.To be customer focused at all times by being visible during service periods approachable and exceeding expectations in delivering customer needs.To ensure all food is presented and served in line with company standards using innovation in the method and style of presentation and food service.To ensure that you deliver what you promise to the customer client and team.To ensure that all agreed service objectives are met in line with client expectations.To make a continuous assessment of the performance of all staff under your supervision in order to establish training needs and development potentialTo ensure that training is carried out in the location to meet identified needs and requirements of the Company training policy.To ensure that all staff are aware of their duties and the standards requiredTo assist in ensuring that all kitchen staff are aware of their Health and Safety responsibilityand receive the appropriate trainingTo attend training sessions and catering meetings when requiredTo take responsibility for the smooth and efficient running of the section/s as appropriateTo motivate and lead by example ensuring you and your team have fun at work and are proudof your efforts.Qualifications : Have worked in a similar environment at a management levelBe a proven hands-on leader able to invest in your team and their developmentBe naturally outgoing and vibrant display a real passion for food and customer serviceHave excellent Health & Safety knowledgeBe financially astute and have strong IT literacyBe innovative and creative and driven by excellenceStay up to date with current food trendsAdditional Information : We pride ourselves on:People firstWere a company of individuals united in doing our best for our clients.Great food alwaysUsing only the best ingredients our food is fresh authentic and tailored to each school age group and specific needs and preferences.Food educationWe educate pupils through food encouraging them to understand and develop their own personal tastes and make informed food choices.Respect in everything we doOur respectful codes of conduct inform how we behave towards our clients and customers suppliers and business partners and each other.Fresh thinkingNew ideas for food service and ways of working help us maintain our position as creative leaders in school catering.In order to be considered for this role you must be able to demonstrate that you have the Right to Work in the UK.Holroyd Howe is an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children and young people and expect all employees to share this commitment. All roles within Holroyd Howe involve regulated activity. It is a criminal offence for individuals barred from working with children to apply for such roles. An Enhanced Disclosure and Barring Service (DBS) check including a Barred List check will be required for all successful applicants. Shortlisted applicants will be asked to provide information about relevant criminal offences and will be subject to an online search of publicly available information. This search helps identify any issues that may affect suitability to work with children.This appointment is offered on the return of satisfactory professional references.Remote Work : NoEmployment Type : Full-time Key Skills Culinary Experience,Restaurant Experience,Succession Planning,Customer Service,Hospitality Experience,Guest Relations Experience,Management Experience,Serving Experience,Shift Management,Computer Literacy,Restaurant Management,Stocking Experience: years Vacancy: 1