Store Director

1 week ago

London, United Kingdom TOM FORD FASHION Full time

Store Director – Full-Time


An exciting opportunity has arisen for a Store Director to join our team at our flagship store based in Sloane Square, London. Located in one of the most prestigious areas in the city, our store offers an exceptional luxury shopping experience and is a key destination for clients seeking the finest in fashion.


About this role:


As a Store Director, you will play a vital role in leading and managing our Flagship store, ensuring that every aspect of the store operates at the highest standards of luxury retail. Your expertise in managing commercial activities, achieving sales targets, and delivering exceptional customer service will be central to the success of the store. You will oversee the day-to-day operations, support the sales team, and develop client relationships to foster long-term loyalty. Your leadership and organisational skills will contribute to creating a world-class shopping experience that reflects the brand's values, DNA and mission.


Responsibilities and Key deliverables


Sales and Business Development


  • Optimises global sales performance and challenges themselves by always raising the bar when it comes to client service standards.
  • Epitomises Tom Ford Fashion’s corporate and design image in terms of standing; and ensures that the team are aligned in the demonstration of the brand’ s DNA and values
  • Actively drives the continuous development of the team’s product knowledge and selling skills.
  • Always demonstrates sales leadership by playing an active role on the shop floor, and in supervising the team’s sales performance.
  • Ensuring top class customer satisfaction and the exceptional qualitative standards required by Tom Ford Fashion.
  • Diligently monitors the team’s sales performance through KPI measurement and establishing and implementing specific action plans to address any areas of concern.
  • Has the ability to evaluate general market context and to propose improvement measures accordingly.
  • Has a heightened understanding of market trends and luxury fashion; and is able to analyse and identify business opportunities/initiatives to improve sales.
  • promotes new products, in line with overall company objectives and policies


Sales Management, Clienteling and CRM


  • Collaborate closely with the regional retail leadership team to monitor store performance and implement strategies to achieve commercial goals.
  • Lead by example in driving sales activities and ensuring that sales targets and KPIs are consistently met.
  • Deliver a seamless and consistent client experience, ensuring that all customer interactions are in line with company guidelines.
  • Drive the delivery of exceptional client service by maintaining visibility on the shop floor and coaching team members.
  • Ensures the team is well equipped to manage and assist in every type of client service situation in line with the brand’s values and standards.
  • Ensure that all complaints are dealt with and settled in a timely, efficient and professional manner.
  • Ensure that prestigious client relationships are invested in and maintained in order to promote client loyalty and satisfaction.
  • Building and maintaining meaningful and long-term relationships with clients.
  • Using real-time client data and insights to deliver personalised experiences.
  • Boost client lifetime value through increased upselling and product discovery opportunities.


Team Management and People Development


  • Fosters a positive, productive, and collaborative work environment for the entire store team.
  • Manage staff schedules and support the training and development of the sales team to enhance their skills and performance.
  • Works with regional HR and retail leadership on headcount planning and recruitment activities and initiatives.
  • Is accountable and responsible for store rota planning, in order to always have the required headcount to manage the expected workload, whilst simultaneously being constantly aware of staffing needs.
  • Delegates and monitors the organisation of the day-to-day running of floor activities, ensuring a high-quality presentation of the store (product presentation, Visual merchandising, general upkeep of the store area, organisation of the retail space & back-office, etc.)
  • Applies all the necessary measures to ensure the safety of both the team and clients.



Store Operations, Procedure and Logistics


  • Oversee the day-to-day operations of the Store, supporting the store team in delivering exceptional service.
  • Ensure a high visual standard throughout the store, maintaining consistent merchandising displays that reflect brand guidelines.
  • Ensure all operational processes are followed and in compliance with internal policies and procedures.


Skills & Experience:

Proven track record in luxury retail management, with a strong focus on sales, client relationships, and people management.

Excellent leadership skills with the ability to motivate, coach, and develop a high-performing team.

Strong business acumen and the ability to drive store performance while maintaining a focus on exceptional customer service.

Knowledge of retail operations, including inventory management, merchandising, and compliance.

Established client base with strong clienteling skills.

A demonstrated ability to build lasting relationships with high-net-worth clients.

A keen eye for detail and a strong understanding of the brand’ s DNA, standards and values.

Ability to analyse KPI’S and implement strategies to improve store performance.

Proficiency in Microsoft Office and retail management systems.

Flexibility to work non-traditional hours, including weekends and holidays, as required.

Fluent command of the English language both written and verbal.

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