Chapter Managing Director

24 hours ago

Colchester, United Kingdom Haybrook Full time

Join the U.K’s largest independent property services group as a Chapter Managing Director, where no two days are the same, and where you can lead a team in delivering exceptional service to your clients.

Main purpose of the role:

Responsible for the implementation and delivery of the ‘Chapter’s’ strategic operating plans including sales performance within income, profit & market share across Estate Agency, and drives the performance of the Financial Services and New Homes operations through the creation of meaningful synergies and focus.

Activities / Main Duties:

  • To contribute and support the GMD in devising ‘Chapter’ strategy that ensures profitable growth and continuous improvement
  • Builds and develops a highly effective ‘Senior Chapter’ Management Team whilst embedding the core behaviours, values and principles of the Company
  • Ensuring that the ‘Chapter’ operating objectives and standards of performance are not only understood but owned by the ‘Senior Chapter’ Management Team and all employees
  • Defines and delivers minimum standards across the ‘Chapter’
  • Ensures the ‘Chapter’ adheres to the ‘Spicerhaart Way’
  • Creates and drives a culture of coaching that leads to a high performance culture (best in class ethos)
  • Leads and motivates the ‘Chapter’ business at all times
  • Works collaboratively with the wider business to ensure that the Chapter strategy for recruitment, retention, training, coaching and developing is aligned to the ‘Chapter’ goals
  • Effectively implements Company and Business Policy within the ‘Chapter’
  • Represents the ‘Chapter’ (is known as the face of the ‘Chapter’ both internally and externally)
  • Ensuring the implementation of and compliance with ‘Chapter’ operational planning and financial control systems
  • Regular monitoring of the ‘Chapter’ operating and financial results against plans and budgets
  • With the agreement of the SMD takes remedial action where necessary
  • Accountable for the legal and commercial compliance throughout the ‘Chapter’ business
  • Supports the SMD in creating a culture of innovation
  • Throughout the Chapter, creates a universal knowledge and understanding and commits to the adoption of HR process and best practice including recruitment & selection, training & development, activity and performance management and employee relations
  • Ensures engagement in local marketing initiatives
  • Establish and own the internal audit process

Role Specific Competencies:

  • Estate Agency / Lettings experience
  • People Management – ability to motivate a workforce
  • Strategic Management – provides clear direction and purpose
  • Effectively communicates and drives Change – gains buy in at the earliest opportunity
  • Personal Impact – evidences knowledge and competence daily
  • Uses Influencing Strategies
  • Understands and predicts market trends across Chapter business streams
  • Marketing experience – understands and responds to ‘Chapter’ requirements
  • Champions the basics; canvassing, prospecting, social media, video, FLINK, 5 star reviews, door knocking
  • Assess, appraise, evaluate – challenge the status quo
  • Moves the business forward - builds & sustains Long Term Performance & Capacity
  • Embeds a culture of self-belief and confidence
  • Understands the business and is able to operate in a multi-faceted ‘One Team’ Chapter operation

Core Behaviours:

  • Identifies and implements initiatives to improve the ‘Chapter’ for the longer term
  • Creates a sense of shared vision and excitement for change across the ‘Chapter’
  • Creates a collaborative culture across the ‘Chapter’
  • Works with the key decision makers and influencers within the ‘Chapter’ and the wider business to build ‘coalitions’ for mutual benefit
  • Acts as a long term mentor and coach within the ‘Chapter’
  • Creates a sense of ‘Chapter’ pride and inspires others to do their best
  • Works effectively with other ‘Chapter’ MD’s to ensure best practice throughout the ‘Chapter’
  • Places an active focus on career planning

Spicerhaart beliefs:

When you join Spicerhaart you become a valued part of the Spicerhaart family, which is the largest independent estate agent in the UK. We are passionate about developing our people and actively work towards a nurturing culture of continuous improvement to enable staff to reach their full potential. We operate in a high performance culture that prides itself on delivering excellent customer service inside and out. Our reputation depends on the service we provide to our internal and external customers.

The Finer Details

We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need:

  • Full UK Driving Licence
  • Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006)
  • We’ll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate

We will also need

  • Proof of Address
  • National Insurance
  • Drivers Licence Check

Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability – regardless of how small or large your requirement may be.

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