Field Service Engineer

2 weeks ago

Glasgow, United Kingdom Pertemps Scotland Full time
Job Title: Field Service EngineerReporting To: Field Service ManagerSalary: £32k - £35k DOEHours: Monday to Friday 08.30am – 5pm (40 hours)Location: Travelling between Edinburgh and GlasgowJob SummaryField Service Engineers attend customer sites, within their allocated regional area to fulfil our business contracts. Completing planned preventive maintenances of fire safety systems, attending call outs, fault finding and completing the modification of existing systems. Ensuring compliance with industry standards and excellent customer service.Responsibilities
  • Works efficiently and productively to meet Preventive Maintenance (PM) schedule for customers in the allocated regional area.
  • Responds to emergency call outs and unscheduled work as they arise, attending sites in the most efficient and cost-effective way while meeting customer’s Service Level Agreement (SLA).
  • Completes service worksheets and all company documents, comprehensively in line with BS5839 and company policies and procedures.
  • Proactively feeds back on-site issues, non-compliances and additional work possibilities to the Field Services Manager.
  • Provides excellent customer service when responding to customers.
  • Attends follow-up visits – to ensure remedial work is completed within Service Level Agreement (SLA) timescales specific to customer.

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