Customer Service Manager

4 days ago


Hailsham, United Kingdom This is Alexander Faraday Recruitment Careers Full time

Customer Service Manager

**Company Overview**:

Our client is a leading engineering manufacturer renowned for their innovative products and solutions across multiple industries. Their commitment to quality and customer satisfaction is paramount. We are seeking an experienced Customer Service Manager to join their dynamic team. This is an excellent opportunity for a driven individual to contribute to their ongoing success and maintain their standing as a top competitor across the globe.

**Job Description**:

As a Customer Service Manager, you will play a critical role in moulding the experience customers have with the brand. You will be responsible for analysing customer service data to identify trends, implementing strategies to optimise the support processes, and providing hands-on leadership to the customer support team.

**Key Responsibilities**:

- Analyse customer support data to discern patterns, anticipate customer needs, and identify areas for improvement.

- Develop and implement customer service strategies that align with the companys goals and promote customer satisfaction.

- Continuously monitor and evaluate processes, and make necessary adjustments to enhance efficiency and effectiveness.

- Coach and mentor staff to instil best practices in customer support and to foster a culture of continuous improvement.

- Establish clear performance metrics and accountability standards to drive team performance.



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