Customer Success Manager

2 weeks ago


Slough, United Kingdom Oscar Associates Limited Full time

Job Title: Customer Success Manager - MedTech / HealthTech SaaSLocation: Slough (5 days onsite)Salary: £40,000 - £45,000 base plus performance bonusAbout the Role:As a Customer Success Manager, you'll own the post-sale relationship and be accountable for adoption, value realisation, retention and expansion across a portfolio of HealthTech and MedTech customers. You'll onboard new clients, develop success plans, run QBRs and work cross-functionally to ensure every customer achieves measurable outcomes.Responsibilities in this role include:Leading onboarding and implementation to time and scopeBuilding outcome-based success plans with clear KPIs and milestonesDriving product adoption through training, enablement and best-practice guidanceRunning proactive QBRs, health checks and executive readoutsManaging renewals with strong forecasting and risk mitigationIdentifying expansion opportunities and partnering with Sales on upsell and cross-sellTranslating customer feedback into product insights and roadmap inputEnsuring CRM and customer health data is accurate and up to dateRequirements:2 plus years in Customer Success or Account Management within B2B SaaSProven record of retention, re...



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