Support Worker

1 month ago

London, United Kingdom THAMES REACH Full time

Closing date: 05/01/2025

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach Snow Hill Court team as a Support Worker, we’ll make the best use of all your understanding, compassion and commitment. Thames Reach welcomes applications from people with transferable skills.

About us…

Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more than 12,000 people. 
Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK.

There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role…

Assessment Centres are fast paced services where people are referred in, usually from the street, and rapidly referred on to appropriate longer-term accommodation. The services are short stay, and staff provide wrap around support and liaison with several external partners, including physical health, mental health, substance use and housing. Staffed 24 hours to ensure this quick turnaround, they are a key service to ensure people are off the streets and in stable accommodation.

You will:

  • Conduct rapid risk and accommodation assessments with clients moving in to the service
  • Liaise with external agencies and councils to ensure clients are receiving wrap around support
  • Increase move on and throughput in the centre
  • Ensure the environment is safe, healthy, and reflective of our ethos and supports our client’s aims
  • Be outcome focussed, fostering a culture of high performance and continual improvement on your and the team’s successes.

To succeed as the Support Worker you will have:

  • Outcome focussed
  • Organised and efficient in your work
  • Excellent at communicating and problem solving
  • Confident in your ability to support clients and engage with a range of partners
  • Competent at using a computer and a range of software packages
  • Committed to developing your knowledge and skills. 

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer: 

  • Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).  
  • Pension – we contribute 6.5% to your pension when you contribute 1.5%. 
  • Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach. 
  • Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL. 
  • Life assurance – four times your annual salary and critical illness cover.
  • Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

To apply click the apply button where you can complete an application form on our website. 

For further information please contact, Gemma Topham, Lead Manager (contact details via the apply button).  

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.

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