Delivery Coordinator

4 weeks ago

Warwick, United Kingdom Pontoon Remote Work Freelance Full time

Delivery Coordinator

6 Month Contract (Initial)

Warwick

Hybrid Working

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

We are happy to be recruiting for one of our high-profile utilities clients. They are currently looking for a Delivery Coordinator to join them for an initial 6-month contract. However, there may be scope for extension.

Job Purpose:

The role exists to provide excellent front line service to the clients customers, co-ordinating the delivery of contracted customer work by working closely with the Customer Account Managers.

Key Accountabilities:

  • Receive, acknowledge and action customer enquiries in accordance with agreed priorities in a timely and professional manner whilst accurately maintaining relevant system data.
  • Leverage relationships to identify new opportunities from existing customer portfolio.
  • Query and challenge service providers (as required).
  • Attend customer meetings to review work progress and gather customer feedback to create action plans for
  • Liaise with customers and planning functions to agree all work dates as well as identifying and pursuing alternative dates and work scopes as required, to accommodate customer work where conflicts arise.
  • Ensure work is carried out to customer expectations, managing multiple stakeholders to ensure effective delivery to time, cost, risk management and quality.
  • Work with the service providers to validate costs and generate accurate invoices in an acceptable timeframe to customers
  • Assimilate customer performance information, ensuring that the customer feedback is shared to the appropriate internal stakeholders.

Location:

This is a hybrid working role, with a requirement to work from the clients Warwick office at least 2 days a week.

Working hours:

Standard working hours with some flex where required.

If you feel that this is a role that would suit you then please apply today.

If you do not hear from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.

Pontoon Solutions are an equal opportunities company

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