Operations Manager Complex Care

24 hours ago

Bexleyheath, United Kingdom TRC Yorkshire Full time

OPERATIONS MANAGER – COMPLEX CARE Salary up to £55,000 per year Location: Midlands/North (UK-wide travel as needed) Overview We're working on behalf of a leading complex care provider to source an experienced Operations Manager to lead service delivery across a key regional portfolio. This is a high-impact leadership role overseeing the operational performance of complex care services. The successful candidate will be responsible for driving quality, efficiency, team development, and client satisfaction across a portfolio of regulated care packages. Key Responsibilities * Lead and manage a regional complex care operation * Ensure safe, compliant, person-centred service delivery * Drive performance across KPIs (time-to-hire, mobilisation, GP, QA scores, etc.) * Lead and develop a team of Community Care Leads * Oversee financial performance, risk, and margin management * Support the mobilisation of new packages in partnership with clinical leads * Collaborate cross-functionally with recruitment, clinical, and operations teams * Maintain stakeholder relationships with funders, case managers, and MDTs * Support continuous improvement and uphold regulatory standards (e.g. CQC) Ideal Candidate Profile * Proven track record in operational leadership within complex/community care * Strong commercial and financial acumen * Experience managing multi-site teams and care delivery operations * Knowled...

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