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Branch Manager

2 months ago

Hampshire, United Kingdom Lawes Consulting Group Full time

Job title: Branch Manager

Salary:  £65,000 Plus car allowance

Location: Hampshire

PURPOSE OF ROLE 

As the Branch Manager, you will report to the Regional Director and be responsible for overseeing the day-to-day operations of the executive teams, supporting the delivery of team key performance objectives.

ROLE AND RESPONSIBILITIES 

  • Managing the team of executives on a day-to-day basis, including service level delivery and maintaining adequate resources.
  • Monitoring team renewal, new business, and task progress daily.
  • Ensuring team compliance with FCA requirements.
  • Develop and execute strategic plans to achieve sales targets and expand the customer base within the commercial segment.
  • Build and maintain strong relationships with key stakeholders and decision-makers within commercial accounts.
  • Identify and address client needs, providing tailored solutions and recommendations to drive business growth and customer satisfaction.
  • Collaborate with internal teams to ensure seamless delivery of products and services to commercial clients.
  • Proactively monitor and analyse account performance, identifying areas for improvement and implementing strategies to maximize customer retention and revenue growth.
  • Stay current with industry trends and market conditions, providing insights and recommendations to internal teams and clients.
  • Leading and developing the team to achieve KPI targets.
  • Working with senior managers to implement change for business benefits.
  • Presenting monthly results to the team and providing feedback to senior management.
  • Providing broking solutions and support to handlers when required.
  • Communicating and managing relationships with key stakeholders.
  • Coaching team members to improve customer service. 

QUALIFICATIONS 

  • Minimum of Certificate in Insurance status within two years of joining.
  • Minimum of 12 months experience in the insurance/broking sector. 

PERSON SPECIFICATION 

  • Strong communicator with the ability to manage internal and external relationships.
  • Strong influencing, negotiating, problem-solving, and analytical skills.
  • Highly organised, target-driven, and motivated.
  • Adaptable, focused, and professional.
  • Confident telephone manner and a team player.
  • Effective at managing expectations.
  • Recognises the importance of self-development.

SKILLS AND EXPERIENCE 

  • Good knowledge of the Financial Services market and regulatory framework.
  • Broking skills and a detailed knowledge of insurance policies.
  • Ability to maintain a high level of customer service at all times.
  • Knowledge and use of insurer products and solutions.
  • Sales and service process knowledge, particularly sales through service.
  • Up-to-date with insurance industry developments and regulatory changes.
  • Proficient in account management systems and Microsoft Office.

If you have the relevant experience or know someone that does please contact me now on or email us at