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Sales Associate

1 month ago

Manchester, United Kingdom FurtherTravel Full time

Company: FurtherTravel Ltd

Department: Camp Team

Job Title: Sales Associate

Status: Full Time

Reports to: Senior Sales Manager for Camp


The following statements are intended to describe the general nature and level of work

being performed. They are not intended to be construed as an exhaustive list of all

responsibilities, duties and skills required of personnel so classified.


Position Summary

We’re FurtherTravel and we exist to provide once in a lifetime travel experiences. We are home to many popular brands in the industry, such as Camp Thailand, Camp Bali, Camp South Africa, AmeriCamp and many more. We are an innovative company looking to grow our current offerings.


We’re looking for a Sales Associate to join our growing Camp Team – to help connect young adventurers with our unforgettable trips. We’re all about providing exceptional tours with the most unique activities, whilst also making an impact within the local communities we visit. Your enthusiasm, product knowledge, and customer-centric approach will drive sales and foster lasting relationships with our clientele. If you’re passionate about travel and thrive in a fast-paced environment, come join our energetic, dynamic and friendly team


In this role you will:

·      Provide exceptional service when engaging with our customers across all platforms, e.g. phone, email, messaging, and socials.

·      Report directly to your line manager regarding KPIs sale numbers, conversions, lead quality

·      Provide informative sales reports/ commentary

·      Make sales calls and follow up with potential leads to increase conversions

·      Strategise on how/where to get more leads

·      Give input on sales messaging and activity, to help reach monthly targets set by the business

·      Answer all inquiries across all platforms, providing information in a timely manner, ensuring optimal customer satisfaction

·      Appropriately use our systems to track and log all interactions

·      Take payments over the phone and provide accurate info on payment plans, cancellations etc.  


Additional Responsibilities:

·   National travel as required (Job fairs, conferences/presentations)


Required Experience

You must have:

  • Excellent Communication: Clear verbal and written communication skills, with the ability to influence others
  • Sales Acumen: Experience working in a fast-paced sales environment with a drive to meet and exceed sales targets (2 years + is preferred).
  • Customer-Centric Approach: Prioritise customer needs and build trust.
  • Methodical: A methodical mind to ensure efficient reporting on sales and conversion rates
  • Organised: Ability to remain organised and handle multiple tasks at once
  • Adaptability: Thrive in a dynamic, ever-changing environment.
  • Creativity: Ability to think creatively and outside the box, with an entrepreneurial approach
  • Team Player: Collaborate effectively with colleagues.
  • Attention to Detail: Accuracy in logging interactions and records on our systems.
  • IT Skills: Is computer literate; proficient in Word, Gmail, Excel. Any previous CRM experience is preferred but not required.
  • Professional Appearance: Represent our brand with pride.
  • Passion for Travel: A love for travel and for sharing that with others, as well as an understanding of the youth market.


Let us know if you have: (desirable, but none are required)

-       Travel experience/ prior experience of one of our programs


We will still consider applications even if you don’t meet every single one of the above requirements, so don’t be put off if you don’t match them absolutely perfectly


We cannot offer visa sponsorship and you must be able to work in the UK.


Knowledge, Skills and Attributes:

  • Professional attitude
  • Strong written and verbal communication skills, with the ability to tailor this
  • Has good initiative and can think on their feet
  • A problem solver, as well as action-oriented
  • Quick learner, with the ability to pick up different systems and processes with ease


The way we work:

  • Office working with one day WFH per week


Benefits:

  • Competitive salary and monthly bonus incentive
  • Travel Perks (after first successful year of employment).
  • Smart-casual dress code.
  • The opportunity for training and progression within a globally recognised company.
  • Regular company events and socials.
  • A relaxed and social work environment.
  • Company perks and benefits with years of service


Performance Criteria:

  • Meet KPIs set by the business
  • Be, in yourself, an ambassador for the brands