IT Technical Services Manager

4 weeks ago

Sheffield, United Kingdom Adria Solutions Ltd Full time

IT Technical Services Manager – SheffieldOur Sheffield client seeks a skilled IT Technical Services Manager to lead a UK-based team supporting a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. A deep understanding of ITIL, SLA management, vital networking, and Microsoft hybrid solutions is required.You will have a strong technical background in infrastructure services, proficient in networking, cloud computing, and managing ITIL service teams.Responsibilities:Define technical strategy aligned with the global IT vision.Manage ITIL-based service function for a global user base.Implement ITIL processes and manage SLAs and KPIs.Lead and mentored a team and provided technical guidance.Skills / Experience:Expertise in server administration, virtualization, and cloud technologies.Proficiency in complex networking, Cisco, and Fortinet deployments.In-depth knowledge of Microsoft 365, including Intune and Autopilot.Experience in end-user computing support and cybersecurity best practices.Proven leadership skills and effective team management.Monitor system performance, optimize, and ensure SLA adherence.Respond to escalated issues promptly and implement service improvements.Stay updated with emerging technologies.Cisco CCNP or CCNA certification.Fortinet Certified.Microsoft Azure certifications.ITIL 4 certification, 2+ years managing ITIL-based service functions.Familiarity with ISO 27001 and Cyber Essentials standards.Excellent leadership and communication skills.Benefits:Hybrid workingFlexible working25 days + Birthday offLife AssuranceLearning and development opportunitiesInterested? Please Click Apply NowIT Technical Services Manager – Sheffield

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