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Quality Assurance Specialist Contact Centre

4 months ago

Leeds, United Kingdom Page Personnel Secretarial & Business Support Full time
  • Quality Assurance Specialist (Contact Centre)
  • Leeds / Hybrid - 3 days on site
  • Forward thinking & progressive business
  • £30,000

Client Details

Page Group are delighted to be working on the appointment of a Quality Assurance Specialist (Contact Centre) to join a forward thinking business within the energy sector.

This is a newly created role that will drive QA activities across a small multi-channel contact centre environment, with strong opportunities for growth internally

Description

  • Define, implement and undertake quality assurance activities across the inbound contact centre function
  • Manage activities across multi channel including voice, email / written and live chat
  • Identify areas to improve the customer journey through quality assurance activities that are focused on the customer journey
  • Work closely with the operation to understand their needs and drive positive change across the business
  • Positively influence external stakeholders to deliver world class service to customers
  • Understand regulatory requirements from a QA perspective
  • Keep up to sate with industry and market best practise

Profile

  • Experience in a similar contact centre QA role
  • Ability to improve the customer journey
  • Ability to positively influence others
  • Strong communication skills
  • Excellent attention to detail

Job Offer

The role of Quality Assurance Specialist (Contact Centre) will join a leading organisation based in the Leeds area.

The role offers hybrid working with 3 days in Leeds, 2 from home. Working hours are Monday to Friday, core hours.

£30,000 with 25 days holiday plus bank, company laptop and phone, free parking, modern working environment and strong opportunities to develop in the business