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Parts & Customer Service Advisor

1 month ago

Richmond, United Kingdom Adecco Full time

Parts & Customer Service Advisor

£24k salary + Bonus & Benefits

Based - Richmond, Surrey TW9

Mon - Fri 9am - 5.30pm

Immediate start

Role:

A leading manufacturer and distributor based in South West London are currently seeking an enthusiastic Sales & Customer Service representative to join their team.The successful candidate will be involved in the day to day operation of the department including telephone support for customers on minor technical problems, processing of sales orders, purchasing of parts and advance replacement sourcing in an industry demanding immediate problem resolution.

Key Responsibilities

  • To provide phone support to both Customers & internal Staff
  • Sending update information to customers
  • Sending Machine updates to customers
  • Generating reports for outstanding Sales Orders & inventory
  • Sending of Pro-forma invoices to customers on request
  • Chasing of payment for orders on Pro-forma
  • Looking into and advising on invoice queries
  • Entering Purchase Orders onto the stock system when required
  • Entering Sales Orders onto the stock system
  • Advising customers of delivery dates or delays on orders
  • To respond to emails/telephone enquiries for technical information or support on products, and provide the relevant information

Skills:

Customer Service experience

Good communication skills (written & spoken)

IT literate

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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